IT Support Technician

life insurance, sick time, 401(k), retirement plan

Overview We are seeking a hands‑on IT Support Specialist to provide end‑user support across desktop, mobile, and enterprise environments. This role combines customer‑facing support, technical troubleshooting, and cross‑team coordination to ensure seamless IT operations.

• Provide front‑line support by handling incoming calls and walk‑in requests, delivering timely assistance to end users
• Troubleshoot hardware, software, and connectivity issues across desktops, laptops, and mobile devices within Windows and Microsoft environments
• Diagnose and resolve issues related to operating systems, applications, and device performance
• Document incidents, updates, and resolutions within ticketing systems, ensuring clear communication with end users
• Communicate ticket status and provide ongoing updates to users throughout the resolution process
• Collaborate with Domain Services, Server/Storage, and Network teams to resolve escalated or complex issues

• Support Windows and macOS environments (including Windows 7/8.1 and macOS systems)
• Configure and troubleshoot mobile devices, including iPads, iPhones, Android devices, and Microsoft Surface tablets
• Install, configure, and support local and networked printers, copiers, and scanners (HP preferred)
• Set up and support virtual meetings using tools such as Adobe Connect
• Image, deploy, and reimage laptops and desktops using tools such as SCCM and Symantec Ghost

• Experience providing end‑user support in a corporate or enterprise environment
• Strong troubleshooting skills across hardware, operating systems, and Microsoft technologies
• Familiarity with mobile device configuration and support
• Experience using ticketing systems for documentation and issue tracking
• Excellent communication and customer service skills

• Experience working in a structured ITIL or service desk environment
• Exposure to enterprise infrastructure teams (network, server, or domain services)
• Ability to manage multiple priorities and work effectively in a fast‑paced setting

Job Type & Location – This is a Contract position based out of Kennesaw, GA.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

This position is anticipated to close on Jun 20, 2026.