Helpdesk Support Technician

Company and Location

Southeastern Computer Associates, LLC, Kennesaw, GA, US

Requisition  | 6 days ago | No remote work opportunities.

Salary Range: $45,000.00 To $65,000.00 Annually

Helpdesk Support, Desktop Support, IT Support Technician, MSP, IT Company, Help Desk, Server Support

Design, implement, and support network-level solutions including WAN and LAN connectivity, routers, firewalls, and security.

Design, implement, and support hosted and cloud solutions that meet client requirements.

Design, implement, and support data backup and disaster recovery solutions.

Provide IT support for Microsoft and Google core business applications and virtual environments built on Microsoft Azure, MS 365, and Google Chrome.

Support Microsoft technologies such as Windows Server, Exchange, SQL, SharePoint, etc.

Support virtualization technologies: VMware, Microsoft.

Design, implement, and support remote access solutions (VPN, Terminal Services).

Use remote monitoring and management (RMM) and professional services automation (PSA) systems to track tasks, enter time, communicate with clients, update agent scripts, document client systems, and respond to support requests.

Document devices, systems, processes, procedures, and maintenance for client computer systems and network infrastructure.

Communicate with clients to keep them informed of incident progress, upcoming changes, and scheduled outages.

Work independently and as part of a team; communicate effectively; and elevate service or project issues that cannot be resolved within agreed service levels.

Enter time and expenses in PSA, understand PSA and RMM processes, and work through assigned tickets and daily schedules as established through the dispatch process.

Account for all time, billable and non‑billable, through the ticketing system.

Develop in‑depth knowledge of SCA’s service catalog and how it relates to client needs; remain current with emerging technologies; improve client service and satisfaction; and align all work with SCA’s core values and Count on Us philosophy.

Experience managing network-level infrastructure, cloud solutions, data backup, disaster recovery, virtual, and Microsoft technology environments.

Proficiency with RMM and PSA tools.

Strong communication and documentation skills.

Ability to work independently and within a team, and to manage time efficiently.

Equal Opportunity Employer