Logistics Software Consultant

Overview

KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.

One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

The Logistics Software Consultant I completes detailed preparation of the solution concept selected in the design phase as the basis for the order execution. Develops control engineering solutions based on the requirements of our customers using information technology.

• Responsible for clear customer communication / clarification of details
• Creates interface document
• Creates specification sheet
• Creates internal documents for project-executing departments
• Creates test plans (factory tests, internal and customer-specific acceptance tests)
• Responsible for factory acceptance testing and internal testing
• Creates development requests
• Coordinates and participates in planning meetings (with mechanical engineer, hardware engineer, electrics engineer)
• Supports project-implementing departments (Planning, Development, Commissioning, etc.)
• Responsible for continuous updating of customer specific SW-documents during order execution;
  Integration of change requests
• Verifies the layout for feasibility of the software processes
• Supports Project Management project initiatives and timelines
• Communicates deviations from the original scope of supply to project stakeholders
• Coordinates customer projects with software suppliers
• Obtaining information from Project Management, Product Management, Project Planning, Software Development, Sales, Affiliates and all KNAPP employees involved in the order execution
• Independent agreement of the information technology solution with the customer (host protocol and requirement specification document) in coordination with project management and project planning
• Acceptance and assessment of factory test and internal acceptance tests
• Creating development requests
• Offering support and guidance to new employees during the early employment period (Mentoring)
• Willingness and ability to improve skills and to learn new things to remain current and innovative in skill set

• Reliability and ability to work under pressure
• Able to complete tasks in high quality and in time, also in stressful situations
• Ensure performance targets are consistently met and commitments are kept
• Ability to focus on goals when blockers arise
• Positive and confident attitude towards the company and the role responsibilities within the team
• Ability to take criticism and use it in a constructive way
• Ability to manage conflicts and work with stakeholders to resolve challenges collaterally
• Ability to recognize, troubleshoot and in the end resolve system failures and problems

• Engineering degree (Information Technology, Logistics), or equivalent work experience
• Beginner level of understanding of system components of KNAPP-Group (function, software, hardware)
• Beginner level of understanding of complex processes in the workflow of our customers
• Beginner level of understanding of requirements for integration of the KNAPP system into the customer environment
• Ability to plan and hold meetings (with planning team and with customers)
• Beginner level of computer skills (MS Office, KNAPP-internal tools)
• Language skills (English mandatory, another language beneficial)

• Overtime (occasional) as required by work
• Travel is required (up to 30%)
• Ability to travel by air both…