Senior CX​/UX Researcher; AI-First Innovation Tax & Accounting – Hybrid R0057505

Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid

We are seeking an experienced and strategic Senior CX/UX Research Consultant to join our CX/UX team in Wolters Kluwer Tax & Accounting North America. In this role, you will report to the Manager, CX/UX Research and serve as a thought leader, driving advanced research initiatives and playing a key role in defining the future of tax and accounting workflows by transforming user insights into actionable recommendations.

Hybrid:
Eight days a month we come together at the closest office within 50 miles. Potential office preferences nationwide.

NOTE:

A portfolio is not required; however, sharing a past project to articulate your ability to scope research and communicate findings to drive business impact is expected during the interview process.

• Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent experience with advanced UX certification or training. Master’s degree preferred.
• 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
• Advanced research planning: design and lead complex, multi-phase studies aligned with business and product strategy.
• Data analysis: advanced skills in analyzing qualitative and quantitative user data.
• Report writing: ability to prepare sophisticated, clear, and persuasive research reports tailored to stakeholders, including executives.
• Presentation skills: expertise in presenting research findings to diverse audiences from cross-functional teams.
• Cross-functional leadership: influence and collaborate effectively with designers, product managers, engineers and other disciplines to implement research insights.
• Strong working knowledge of AI, agentic workflows and their application in user research and product development.
• Experience evaluating emerging user interaction patterns and with AI and Agentic solutions to impact product strategy.

• Experience in a B2B environment working on enterprise solutions.
• Knowledge of Tax & Accounting solutions and customer workflows.
• Familiarity with User Research platforms such as Great Question or User Zoom.
• Experience collecting and reporting user data from Pendo or other analytics tools.

• Lead, design, and execute complex user research studies to drive business value and improve user experience.
• Merge qualitative and quantitative data via mixed methodologies.
• Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions.
• Synthesize and communicate findings for diverse audiences, including executive summaries, workshops, and actionable recommendations.
• Partner with designers, product managers, and engineers to translate insights into strategic design and product roadmaps.
• Document insights and artifacts in a central repository.
• Lead creation and evolution of user personas/archetypes and journey maps based on research.
• Collaborate with Research Operations to utilize standardized research materials, frameworks, and processes ensuring alignment and consistency.
• Champion adoption of emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization.

$85,600.00 – $ USD. This role is eligible for bonus.

Wolters Kluwer offers competitive benefits, including Medical, Dental, & Vision Plans; 401(k); FSA/HSA;
Commuter Benefits;
Tuition Assistance;
Vacation and Sick Time; and Paid Parental Leave. Full details are available upon request.

We are an equal opportunity employer.