Lead Technology Project & Program Manager

Location: Hybrid — 8 days per month in office; see posting for approved locations.

Wolters Kluwer Health is seeking an experienced Lead Technology Project & Program Manager to lead complex business transformation initiatives focused on Salesforce CRM, Salesforce CPQ, lead-to-order processes, systems integration, middleware modernization, and enterprise data migration. This role is responsible for end-to-end program delivery, including planning, execution, governance, risks, dependencies, budgets, executive communications, change management, and successful adoption of new systems and processes across multiple business units.

This is a high-impact role for someone who can partner with senior leaders, technology teams, business stakeholders, vendors, and implementation partners to drive strategic enterprise initiatives that transform business systems and processes at a leading healthcare technology organization.

This role is primarily focused on Salesforce CRM, Salesforce CPQ, lead-to-order/order-to-cash processes, integrations, middleware modernization, data migration, and enterprise business systems transformation. Candidates with only general IT project management, infrastructure management, product management, PMO administration, or non-technical transformation experience may not be the strongest fit unless they can demonstrate direct experience leading Salesforce/CRM/CPQ and related business systems implementation programs.

• Lead end-to-end delivery of CRM, Salesforce, Salesforce CPQ, integrations, data migration, and business transformation projects.
• Develop and manage project plans, scope, timelines, budgets, risks, dependencies, and delivery milestones.
• Facilitate requirements gathering, fit-gap analysis, stakeholder alignment, and prioritization discussions.
• Drive project governance, status reporting, executive communications, and decision-making forums.
• Lead cross-functional teams, vendors, and implementation partners to achieve project objectives in a matrixed organization.
• Manage business, technical, resource, budget, and timeline constraints while helping teams resolve issues and maintain delivery momentum.
• Serve as a change agent to support adoption of new systems, processes, governance models, and business transformation outcomes.

Education: Bachelor’s degree required; MBA or equivalent understanding of business process and financial concepts preferred.

Experience:

• 7+ years of project/program management experience, including 5+ years leading complex technology transformation initiatives.
• Direct experience managing Salesforce CRM, Salesforce CPQ, integrations, and enterprise data migration programs.
• Strong understanding of lead-to-order and/or order-to-cash business processes.
• Experience managing systems integration, middleware modernization, API/integration work streams, or related enterprise technology programs.
• Proven ability to lead cross-functional teams, vendors, and implementation partners in a matrixed environment.
• Demonstrated success managing executive stakeholders, project governance, risks, dependencies, budgets, and organizational change.
• Excellent communication, presentation, facilitation, risk management, and organizational skills.
• Familiarity with Agile/SDLC methodologies and tools such as MS Project, Jira, Confluence, SharePoint, Teams, and Excel.
• Experience working with global teams, third-party vendors, and executive stakeholders.

• PMP and/or Agile certification
• Healthcare technology experience.
• Experience working within global or multinational organizations.
• MBA or equivalent understanding of business process and financial concepts.

Travel: 5–10%

$ - $ USD

This role is eligible for Bonus.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.