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IT Service Desk Specialist - Campus Tech Support & Mentoring
Job in
Kennesaw, Cobb County, Georgia, 30156, USA
Listed on 2026-07-18
Listing for:
Kennesaw State University
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Kennesaw State University in Kennesaw, GA, is seeking an IT Service Desk Associate to respond to phone, email, chat, and in-person requests, diagnose and resolve advanced issues, and document work in the ITSM system. The role includes escalating complex problems, mentoring junior staff, assisting with hardware/software installs, and ensuring timely, high-quality support in alignment with campus policies.
Candidates should have a high school diploma and at least two years of technical support or
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