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Senior CX/UX Researcher – AI-First Innovation Tax & Accounting
Job in
Kennesaw, Cobb County, Georgia, 30156, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
AI Business & Operations, Data Scientist
Job Description & How to Apply Below
Responsibilities
- Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience
- Merge qualitative and quantitative data via mixed methodologies
- Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions
- Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams
- Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps
- Document insights and artifacts in a central repository
- Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data
- Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training
- 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution
- Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy
- Advanced skills in analyzing qualitative and quantitative user data
- Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives
- Expertise in presenting research findings to diverse audiences from cross-functional teams
- Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across our business to implement research insights
- Strong working knowledge of AI, agentic workflows, and their application in user research and product development
- user research
- mixed methodologies
- qualitative data analysis
- quantitative data analysis
- research planning
- research execution
- user personas
- journey maps
- research reporting
- AI
- leadership
- communication
- collaboration
- influence
- synthesis
- presentation
- persuasion
- strategic thinking
- cross-functional alignment
- stakeholder engagement
- Bachelor's Degree
- advanced UX certification
Position Requirements
10+ Years
work experience
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