Senior Application Manager

Job Title:

Senior Application Manager

Location:

Kennesaw, Georgia

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity?

Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Partners with academic and business units within the University to understand their business needs and identify, implement, and maintain IT solutions that help meet their objectives. Provides expert technical guidance to others within the department and across all application services functions. Leads and develops business relationships and deep expertise in the operations of specific business units, handles the most technically complex applications and initiatives, develops internal operating standards, and provides guidance to team members.

Works closely with vendors for issue resolution, oversees quality assurance, oversees application availability and security.

• Responsible for executing the full lifecycle of complex enterprise application services and solutions, ensuring their quality, reliability, stability, recoverability, and security
• Manages and maintains relationships with key departments throughout the University to identify and understand customer needs, and implement solutions that best support objectives
• Provides advanced technical expertise and works closely with other technical staff, functional teams, and vendors to troubleshoot and resolve application and data issues
• Leads feasibility studies, reviews vendor contracts and SLAs, and leads development of procurement solicitations
• Develops best practices for monitoring and proactively determines resource needs to ensure application up-time and availability
• Manages vendor relationships to maximize the benefits the institution receives from their products, services, and agreements
• Leads implementation projects for the department, provides updates on project progress, and proactively communicates issues that may impact project success
• Develops best practices, develops standard operating procedures, provides guidance, provides technical expertise, and functions as an escalation point for the team
• Develops and maintains application inventories and documentation, such as application architecture diagrams, data flow diagrams, business process documentation, configurations, data governance documents, standard operating procedures, and run books
• Keeps stakeholders informed of all relevant updates (system enhancements, system upgrades, system outages, project updates, etc.) around applications, services, projects, initiatives
• Trains and mentors department staff as assigned

Educational Requirements

• Bachelor's from an accredited institution of higher education or an equivalent combination of relevant education and/or experience.

Required Experience

• Five (5) years of related IT experience demonstrating a progression of dealing with increasingly complex systems.

Preferred Educational Qualifications

• An advanced degree from an accredited institution of higher education in a related field
• A degree from an accredited institution of higher education in Computer Science, Information Systems, or related field is preferred

Preferred Experience

• Previous experience working in Higher Education
• Experience with scripting languages for purposes of automation and integration
• Experience with CSS, HTML and/or Java Script

ABILITIES

• Able to troubleshoot complex issues independently to determine root cause while maintaining detailed documentation of the progress through completion
• Able to master new applications, in order to fully utilize their capabilities, including utilizing their scripting and process development logic
• Able to build…