Customer Relationship Management Coordinator

Customer Relationship Management Coordinator

Job : 299466

Location: Marietta, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Kennesaw State University is one of the 50 largest public institutions in the United States. With growing enrollment and global reach, the university offers more than 190 undergraduate, graduate, and doctoral degrees, empowering over 50,000 students to become leaders and global citizens. The university’s entrepreneurial spirit, high‑impact research, and Division I athletics attract students from throughout the region and from more than 100 countries worldwide.

Primary location for job responsibilities:
Marietta Campus, 1100 South Marietta Parkway, Marietta, GA 30060.

Secondary campus:
Kennesaw, 1000 Chastain Road NW, Kennesaw, GA 30144.

Responsible for supporting department leadership and staff by assisting with system administration tasks, such as user management, ensuring data quality, and creating/maintaining campaigns, reports, and dashboards in Target X and Salesforce CRM or similar systems. Works closely with the leader to empower various channels to leverage technology for student engagement, recruitment, and retention. Identifies training needs, consults on best practices for new initiatives, and communicates changes in the system to a wide array of audiences from end users to leaders.

• Serve as a point of contact for the institution’s CRM system, acting as a liaison between end users and technical support teams.
• Continuously improve the value derived from the CRM platform.
• Collaborate with stakeholders across departments to gather requirements and implement CRM solutions that meet their needs.
• Develop and implement CRM workflows, processes, and automation to streamline business processes and improve efficiency.
• Create dashboards that provide high‑utility insights for resource allocation and productivity assessment.
• Evaluate and recommend improvements to tools and processes.
• Handle all administrative functions, including user account maintenance, data cleanup, recurring reports, and communication.
• Manage and coordinate with IT on  data feeds and application integrations, maintaining ownership of the Salesforce CRM and customer data structure.
• Perform research into problems when solutions are not readily apparent.
• Create and manage communication campaigns in Target X, Salesforce CRM, or a similar system.
• Serve as an expert for all Target X and Salesforce training to empower all levels with functional knowledge of the CRM or similar system.

• Bachelor’s degree from an accredited institution of higher education.
• One (1) year of experience as CRM support and/or administrator.

• Understanding of  best practices and functionality.
• Data management abilities.
• Documented history of successfully driving projects to completion.
• Demonstrated ability to understand and articulate complex requirements.
• Advanced degree from an accredited institution of higher education in a related field.
• Experience as a Target X and/or Salesforce Administrator in a similar environment.

The salary range for this position is between $51,600 and $58,000, offers will be based on candidate experience and budget availability.

• Go‑to person for users.
• Advocate for the CRM within the organization, expanding its use and maintaining data quality.
• Manage time and workload with little oversight.
• Stay calm under pressure.
• Be flexible and adapt to changing situations.
• Identify and drive innovative technical solutions.
• Assess the impact of new requirements on  and all upstream and downstream applications, systems and processes.
• Handle multiple tasks or projects simultaneously while meeting deadlines.

• Knowledge of Target X and Salesforce or similar system development and deployment.
• In‑depth understanding of CRM software, communication, data, business processes, and their interrelationships.
• Understanding of how a CRM can be utilized across the organization.

• Excellent interpersonal, initiative, teamwork, problem‑solving, independent judgment, organization, communication (verbal…