Customer Experience Data Specialist

Customer Experience Data Specialist (Open)

Location:

Kennesaw, GA (SAF) - Management - South BSC

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Airgas is Hiring for a Customer Experience Data Specialist in Kennesaw, GA!

We are looking for you !

• Comprehensive Family Benefits:
  Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents:
  We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access:
  Your benefits start after just 30 days of employment.

Job Description:

The Customer Experience Data Specialist improves customer satisfaction and operational efficiency by gathering and analyzing customer interaction data to deliver actionable insights, while also supporting business services center (BSC) operations.

• Kennesaw, GA
• On-site requirement:
  First 90 days on-site for onboarding; transitioning to a hybrid schedule (Monday-Wednesday on-site) thereafter.

• Data Analysis & Visualization:
  Collect, clean, and analyze datasets (CRM, surveys, call logs) and build dynamic dashboards using tools like Power BI or Tableau.
• Insights & Strategy:
  Spot trends and root causes of customer pain points, turning complex data into clear recommendations for cross-functional teams.
• Financial & Accounts Operations (BSC Support):
  • Setting Up Accounts:
    Onboard and maintain new customer/client account profiles within internal business systems (ERP/CRM).
  • Financial Adjustments:
    Process and manage credit memos and write-offs in alignment with financial policies.
• Collaboration & Governance:
  Partner with Marketing, Sales, Operations, and IT on strategy while ensuring data accuracy, integrity, and privacy compliance.

Are you a MATCH?

• 2+ years of experience in data analysis, business intelligence, or a similar role, preferably within a customer experience context.
• Hands-on experience with Power BI for building dynamic reports and dashboards.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Ability to communicate complex data insights effectively to non-technical audiences.

• Experience with ERP/CRM systems (such as SAP).
• Familiarity with qualitative data analysis techniques.
• Strong project management and organizational skills.

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.

Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their…