Prinect Application Specialist

About Heidelberg USA

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas.

We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

About Heidelberg USA – the same statement repeated.

The Prinect Application Specialist is responsible for developing and delivering engaging training programs that help customers maximize the value of the Prinect Production software suite. This role combines customer training, workflow implementation, technical support, consulting services, and sales support to ensure successful customer adoption and optimization of Heidelberg's print production solutions. The ideal candidate is passionate about teaching, enjoys solving complex workflow challenges, and thrives in a fast-paced customer-focused environment.

• Conduct in-person, virtual, and hybrid customer training sessions covering Prinect software modules and print production workflows.
• Configure and implement Prinect software solutions within customer print production environments, including advanced workflow automation and integration.
• Analyze customer workflow requirements and recommend solutions that improve operational efficiency and productivity.
• Troubleshoot technical issues during implementations and training engagements and collaborate with Technical Assistance Center (TAC) teams on escalated issues, feature requests, and software enhancements.
• Perform workflow audits and provide professional services designed to identify waste, improve efficiencies, and optimize customer operations through the use of Prinect software.
• Create and maintain training materials, user guides, best practices documentation, and project status reports.
• Assist Sales Representatives and Project Managers by evaluating customer requirements, qualifying opportunities, and setting implementation expectations.
• Provide expertise across all print production departments including Prepress, Pressroom, Postpress, Customer Service, and Computer-to-Plate (CtP) operations.
• Build strong customer relationships while delivering exceptional service and support throughout the customer lifecycle.

• Technical training experience with the ability to communicate complex software concepts clearly and effectively.
• Strong understanding of print production systems and workflow automation.
• Knowledge of print shop operations including Prepress, Pressroom, Postpress, Customer Service, and CtP environments.
• Experience with Prinect Production Manager strongly preferred.
• Experience implementing industry-standard prepress systems or working for a printing technology software vendor preferred.
• Graduate of a recognized Print Management program preferred.
• Excellent presentation, training, communication, and customer service skills.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Ability to travel extensively to customer locations as needed.
• Up to 50% travel required.

Location Corporate (Hybrid)

Salary $85,000 - $90,000 annually, depending on experience.

• Medical, dental, and vision coverage eligibility from day 1
• Short- and long-term disability coverage offered
• 401(k) plan with employer match
• Life insurance coverage offered
• Vacation, Sick and Personal Time Off offered
• 12 company holidays
• 4 floating holidays
• ADA Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
• OSHA Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment and properly maintain such equipment.

Heidelberg is committed…