IT Apprenticeship, Cyber Security

Job Title:

IT Apprenticeship, Cyber Security

Location:

Kennesaw, Georgia

Regular/Temporary:
Temporary

Full/Part Time:
Full-Time

Job

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:

• Collaborate with Office of Cybersecurity Data Security and Awareness team members on addressing Service Now tickets
• Collaborate with Office of Cybersecurity Data Security and Awareness team members on improving security posture on  platform, data loss prevention policies, compromised accounts
• Assist with designing and delivering cybersecurity awareness campaigns to educate faculty, staff, and students

DEPARTMENT SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES*:

• Able to analyze the Service Now ticket queue and assign to the appropriate team member
• Able to articulate solutions to complex problems

Develops and applies practical skills and learns tools to assist with identifying cyber security concerns affecting campus systems. Learns how to create, monitor and maintain safeguards to ensure the cyber security of campus systems. Please note this position is an apprenticeship within Kennesaw State University Information Technology Services department; it does not guarantee permanent employment with the University.

KEY RESPONSIBILITIES:

• Collaborates with UITS team members and KSU departments to address security incidents and fulfill service requests
• Collaborates with cybersecurity team members on initiatives and recommendations for improvements
• Learns and utilizes security tools for continuous monitoring and analysis of system activity to identify malicious activity
• Assists with analyzing security alerts from various sources within the enterprise
• Assists with determining possible causes of security alerts
  
  Provides customer service while addressing Office of Cybersecurity tasks

Educational Requirements

High school diploma or equivalent

Required Experience

No experience required; on-the-job training provided

Preferred Educational Qualifications

Student currently enrolled seeking a degree

Preferred Experience

• Working knowledge of enterprise security tools, such as M365, Service Now, and Data Loss Prevention
• Previous experience with Security Awareness programs and applications
• Prior experience with IT support or customer service is a plus

The budgeted hourly range is $12.50, $15.00 or $16.50 per hour. Offers are based on relevant experience.

ABILITIES

• Able to handle multiple tasks or projects at one time meeting assigned deadlines
• Develop a foundational understanding of data loss prevention policies, data classification, and regulatory compliance requirements

KNOWLEDGE

• KEY LEARNING OBJECTIVES:
• Will acquire experience with security tools
• Will acquire experience with collaborating with multiple university departments
• Will acquire experience with regulations pertaining to storage and handling of confidential and sensitive data, to include PII, FERPA, regulated research, etc.
• Will acquire hands-on experience with KnowBe4, Microsoft Purview DLP, and Service Now to enhance technical proficiency in security tools
• Learn to identify systemic security issues based on data analysis and collaboration with functional users /…