Operations Representative

Join Odyssey Logistics and build your career with a global leader in multimodal logistics that puts people at the forefront of everything we do. We win together by operating as one team, leveraging our expertise to solve complex supply chain challenges and deliver results that matter. We innovate boldly—encouraging curiosity, fresh thinking, and empowered decision‑making to move faster and smarter for our customers.

We drive results with accountability and purpose, staying focused on performance, continuous improvement, and meaningful outcomes for those we serve. Our customer‑centric approach is at the center of everything we do, building trusted partnerships and strategic value across our four servicing divisions:
Intermodal, Integrated Marine Logistics, Transport & Warehousing—including warehousing and fulfillment solutions—and Managed Services. Guided by care, we prioritize safety, sustainability, and responsible growth for our people, customers, and our communities.

At Odyssey, you’ll be part of a truly differentiated end‑to‑end 4PL model that pairs deep multimodal execution expertise, advanced technology‑enabled operations, and data‑driven analytics—giving you the opportunity to move beyond oversight, solve complex supply chain challenges, and deliver meaningful results for some of the world’s largest and most dynamic customers.

Our employees receive competitive benefit offerings including comprehensive health coverage, HSA contributions, a matching 401(k), and programs designed to support your well‑being and long‑term success. At Odyssey, you’ll find a purpose‑driven culture where your ideas matter, your impact is real, and your career can thrive.

The Operations Representative is responsible for managing day‑to‑day shipment execution and serving as the frontline point of contact for Odyssey’s brokerage customers. This role ensures freight moves seamlessly by coordinating with carriers, internal teams, and clients to resolve service issues, provide proactive communication, and maintain accurate shipment records. The Operations Representative balances operational efficiency with customer service excellence, playing a vital role in ensuring client satisfaction and long‑term account success.

This role performs routine assignments while expanding conceptual knowledge, developing skill sets and expertise for the next level.

• Manage daily execution of customer shipments including rating, routing, booking, and tendering.
• Track and trace shipments, updating milestones in the TMS to ensure visibility for internal teams and clients.
• Ensure all shipment documentation (BOL, POD, accessorials) is accurate and uploaded on time.
• Escalate uncovered or at‑risk loads to Carrier Sales within 12 hours of pickup.

• Serve as the primary point of contact for shipment‑level updates, providing timely and accurate information.
• Proactively notify customers of delays, exceptions, and resolution plans.
• Respond quickly to client inquiries and requests, ensuring a customer‑first experience.
• Support Account Managers in executing customer SOPs and meeting service‑level agreements.

• Coordinate load recovery in the event of a fall‑off, delay, or service failure.
• Escalate service incidents within 15 minutes of identification and provide ongoing status updates until resolved.
• Partner with internal teams to ensure corrective action plans are executed.

• Maintain accurate shipment records in the TMS, ensuring data integrity and timely updates.
• Validate rating, contracts, and routing guides for compliance with customer requirements.
• Provide reporting and shipment summaries to customers or internal stakeholders as requested.
• Support claims and billing discrepancy resolution within defined SLAs.

• 1–3 years of experience in logistics, freight brokerage, or transportation operations preferred.
• Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent work experience).
• Strong communication skills with the ability to provide professional customer…