Housing Coordinator, and Residence

Job Title:

Housing Coordinator, Housing and Residence Life

Location:

Kennesaw, Georgia

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

Primary campus: 1000 Chastain Road NW, Kennesaw, GA 30144.

Marietta campus: 1100 South Marietta Parkway, Marietta, GA 30060.

Responsible for the management and promotion of on-campus housing with a special emphasis on room assignments, resident retention efforts, and providing outstanding customer service. Responsible for helping maintain a database of records, process execution and other various large-scale projects throughout the year.

• Utilizes the university housing system (i.e., Star Rez) software suite to manage and maximize student occupancy for on-campus housing
• Assists with the development, testing, and management of the room assignment process from application to assignment to check-in and check-out
• Assist in the development and execution of the annual room selection process utilizing the Star Rez Portal
  
  X Application Portal
• Responsible for training of all staff members in assigned area on the use of the Star Rez software suite
• Supervises all activities of student assistant staff members hired to work at the support desk for the assigned area, to include recruitment, selection, and training of student staff
• Manages the housing waitlist process for every classification of student each semester, monitors each individual step from initial offer to final status for waitlisted students
• Responsible for manually billing housing fees for all housing beds
• Coordinates reconciliation process with University Bursar
• Calculates and manually bills pro-rated housing and cancellation fees for all housing beds
• Responsible for verifying student eligibility for on-campus housing. If students are ineligible, communicate cancellation and move-out process
• Completes monthly reconciliation between the SALTO Access System and Star Rez
• Ensures security of our physical buildings by maintaining accurate record
• Serves as a contact for student, family, and staff questions regarding housing assignments and billing, communication sources include answering phone calls, working with walk‑in traffic and responding to e‑mail messages
• Attends campus events such as Preview Days & Orientations to market University housing to current on-campus residents and incoming students who may desire to live on campus

Educational Requirements: Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience

Required Experience: Two (2) years of experience in customer service and/or related work experience

Preferred Educational

Qualifications:

An advanced degree from an accredited institution of higher education in a related field

Preferred Experience: Previous experience in higher education;
Experience in Residential Housing

The budgeted salary range is $19.60 to $25.00 per hour. Offers are based on relevant experience. Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation,…