Operations Support Manager, Brand Standards and Engagement

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university’s vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia and are searching for talented people to join our vision.

Come Take Flight at KSU!

Job

Location:

Kennesaw, Georgia
Full/Part Time:
Full Time
Regular/Temporary:
Regular

• Responsible for ensuring department’s documented standard operating procedures (SOPs) and department policies are updated and disseminated.
• Assists with implementation and monitoring of a tracking system for all new hire training, hourly employee refresh trainings, manager refresher trainings and serve‑safe trainings.
• Works closely with location managers to coordinate and schedule onboarding activity for new dining employees.
• Supports assigned locations and/or programs with operational logistics such as hiring and retention programs for staff.
• Responsible for oversight of operational support systems and may coordinate human resources support.
• Makes sure of consistent implementation of policy and practices across assigned areas and may provide support for department and/or division events.

Supports assigned locations and/or programs with operational logistics such as hiring and retention programs for staff. Responsible for the oversight of operational support systems. May coordinate human resources support. Maintains consistent implementation of policy and practices across assigned areas. May provide support for department and/or division events.

• May manage and maintain the student assistant program in the assigned areas including scheduling, approving time, approving shift requests, and maintaining the scheduling app.
• Manages and maintains temporary staffing supporting assigned locations.
• Responsible for scheduling, monitoring, and approving time and invoice processes, and serves as liaison for assigned area contractors.
• Assists with processing posting requests and hiring needs for assigned areas.
• Updates internal staffing tracker to reflect changes communicated by leaders.
• Liaison for hiring managers regarding hiring needs and processes.
• Maintains and updates department dedicated technology systems and shared files for accuracy and consistency, including creation of financial reports.
• Assists with coverage of leadership gaps in residential and retail operations when managers are out or during special events.
• Assists managers with attendance tracking and communicates progressive discipline steps when milestones are hit.
• Assists managers with staffing records to assure consistency of documentation across all areas.
• Assists leaders with additional support functions as needed for operation success.
• Maintains and updates internal facilities and equipment master file; tracks warranty information, small‑ware needs, replacement, and repairs.
• May be responsible for the supervision and performance management of assigned staff.

• High school diploma or equivalent.
• Three (3) years of related work experience at a supervisor or assistant manager level for a food service establishment.

• Manager Serv Safe Certification.
• Undergraduate or advanced degree in a related field.
• Previous experience specifically in a higher education food service setting at a manager level.

The budgeted salary range…