Service Account Manager

About this role

The Service Account Manager will “Own the Relationship” between Strategic Accounts Service Operations and the client. The successful account manager ensures that contracted services are delivered to ensure customer satisfaction while supporting Carrier’s Vision, Values and Culture.

• Coordinate and manage work to be performed for the customer.
• Ensure profitable execution of all service delivery plans and owner direct installation work.
• Effectively manage cash flow, costs billings and receivables.
• Consistently oversee billings of portfolio in a timely manner in a format that meets the customer’s expectations.
• Maintain profitability goals and positive cash flow within the portfolio.
• Effectively communicate financial status to the Service Operations Manager and/or Service Manager.
• Ensure that the existing customer base is satisfied, and renewal rates are attained.
• Perform, implement, and monitor corrective actions to employee or customer complaints.
• Monitor Customer feedback and take appropriate action.
• Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required.

• High School Diploma or GED.
• Ability to travel domestically up to 25% of the time.
• 1-year prior experience in HVAC and/or Building Automation.

• Associate or bachelor’s Degree with 1-year of experience.
• Master’s Degree with 1+ years of relevant experience.
• Excellent written and verbal communication skills.
• Business and accounting acumen.
• Must be able to multitask – be able to work on multiple tasks/ projects at one time.
• Ability to problem-solve.
• Able to build and foster a strong and proactive team environment.
• Able to coach and mentor employees.
• Must be well organized and demonstrate time management skills.

The annual salary for this position is between $64,500.00 - $ annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

This position may be entitled to short-term cash incentives, subject to plan requirements.

• Health Care Benefits
  :
  Medical, Dental, Vision;
  Wellness incentives
• Retirement Benefits
• Time off and Leave
  :
  Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability
  :
  Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts
  :
  Health Savings Account;
  Health Care Spending Account;
  Dependent Care Spending Account
• Tuition Assistance

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at C We will make every effort to meet your needs in accordance with applicable laws.