Team Lead CS Project Management

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Full Time Project Management Kennesaw, GA, US

2 days ago Requisition

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group across over 60 locations worldwide, shaping the future-oriented intralogistics industry, are dedicated to making complexity simple.

One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

The Team Lead CS Project Management is accountable for leading and developing a team of Customer Service Project Managers while ensuring the successful execution of a portfolio of customer-facing projects. This role combines people leadership, portfolio oversight, and advanced project management expertise to ensure delivery aligned with KNAPP standards for quality, safety, cost, and schedule. The Team Lead exercises independent judgment, provides escalation leadership, and serves as a primary interface between customers, cross-functional internal teams, and management.

• Provide leadership to Customer Service Project Managers by setting clear performance expectations, conducting regular performance evaluations, and delivering coaching to drive timely, high-quality project outcomes.
• Hold team members accountable for meeting defined project milestones, quality standards, and customer commitments, and address performance gaps through documented feedback and corrective actions as needed.
• Support workforce planning, workload balancing, and capacity management across the Customer Service portfolio.
• Address performance issues and support disciplinary actions in accordance with company policy and guidance from HR.
• Act as the primary escalation point for project issues that exceed defined risk thresholds, customer tolerance levels, or project manager authority, and determine appropriate resolution or leadership escalation.
• Own delivery accountability for a portfolio of Customer Service projects, including system enhancements, upgrades, retrofits, and expansions.
• Monitor and review project execution against contractual requirements, service-level agreements, and internal standards, and direct corrective actions when deviations are identified.
• Monitor project health metrics including schedule, cost, risk, and quality, and initiate corrective actions as required.
• Track and review project financials, including budgets, change requests, and cost performance, and provide input to forecasts.
• Apply structured risk management practices and ensure timely escalation of critical risks or service gaps.

• Coordinate execution activities with cross-functional teams including Software, Controls, Mechanical, IT, Operations, and Safety.
• Lead customer governance meetings, operational reviews, and executive-level communications.
• Facilitate lessons learned and continuous improvement initiatives across supported customers and sites.

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Minimum of 7 years of project or…