Senior Manager RBS Site Implementation

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Full Time Customer Service Kennesaw, GA, US

2 days ago Requisition

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group across over 60 locations worldwide, shaping the future-oriented intralogistics industry, are dedicated to making complexity simple.

One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

The Sr. Manager RBS Site Implementation manages the RBS implementation management function and is accountable for consistent, predictable execution of new site launches, expansions, customer transitions, stabilization programs, and formal handovers into site operations. The role provides direct leadership, prioritization, coaching, and governance for the Implementation Managers and establishes one accountable launch process across the RBS portfolio.

This position translates the RBS strategy into scalable implementation standards, ensuring clear ownership, disciplined use of launch playbooks, effective cross-functional interfaces, deployment readiness, transparent performance reporting, and timely escalation of risks. The Senior Manager RBS Site Implementation partners closely with Operations Execution, Performance Excellence, Customer Service, project teams, Remote Services, LOE, Training, Spare Parts, Finance, HR, and customer stakeholders.

• Lead, coach, develop, and coordinate the Implementation Managers; set priorities, clarify accountability, and balance assignments across the portfolio.
• Establish clear objectives, routines, review cadences, and performance expectations for the implementation team.
• Build implementation capability through structured onboarding, role-based training, knowledge sharing, and succession planning.
• Provide decision support and executive escalation for complex launch, transition, and stabilization issues.

• Own the RBS implementation governance framework for new sites, expansions, upgrades, and customer transitions.
• Develop, deploy, and continuously improve standard launch playbooks, readiness gates, checklists, templates, and handover criteria.
• Ensure consistent application of RBS standards while managing approved site‑specific requirements and local adaptations.
• Maintain portfolio visibility through integrated schedules, milestone reviews, risk registers, decision logs, and executive status reporting.

• Oversee implementation planning from early engagement through launch, stabilization, and formal handover to operations.
• Ensure staffing and hiring plans, training plans, operational routines, documentation, tools, technology, materials, safety requirements, and support models are deployment‑ready before launch.
• Drive structured stabilization programs with clear owners, measurable exit criteria, open‑issue control, and timely corrective actions.
• Validate that handovers are complete, accepted, documented, and supported by a defined…