Director, CAF Strategic Program Management

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

Car Max, the way your career should be!

Director, Program Management Car Max  Auto Finance, Kennesaw, GAAbout This Job The Director, Program Management is responsible for leading the Program Management function for Car Max Auto Finance and ensuring CAF is focused on the highest-value opportunities that support strategic objectives and long-term business outcomes. This role partners with senior leadership to establish portfolio priorities, allocate resources, evaluate investment opportunities, and ensure business and technology initiatives are aligned to department and enterprise goals.

The Director establishes the operating model, standards, governance framework, and capability strategy for Program Management. This role oversees portfolio health, prioritization, value realization, organizational capacity, and the effectiveness of how business problems are identified, evaluated, and addressed across CAF. The Director leads through influence, strategic thinking, and possesses broad business acumen and technical fluency. This role creates an environment where teams are empowered to solve complex problems, leverage technology effectively, and continuously improve business outcomes for associates, customers, and the organization.

What You Will Do – Essential Responsibilities Establish the vision, strategy, operating model, and standards for CAF Program Management, ensuring the function enables disciplined problem solving, business and technology alignment, and measurable value delivery.

Partner with senior leaders to identify, evaluate, prioritize, and sequence complex business and technology initiatives based on strategic value, operational impact, capacity, risk, and organizational readiness.

Lead portfolio-level governance by creating visibility into initiative demand, dependencies, resource needs, risks, tradeoffs, business outcomes, and value realization across CAF.Establish and reinforce a problem-solving culture that ensures leaders and teams consistently identify root causes, evaluate opportunities objectively, and prioritize solutions based on business value, customer impact, and strategic alignment.

Shape CAF's approach to technology-enabled business transformation by promoting the use of automation, AI, workflow optimization, and scalable technology solutions that improve business performance and associate experience.

Serve as a strategic liaison between CAF leadership and Technology leadership to align investment decisions, delivery capacity, technology roadmaps, and business priorities.

Evaluate enterprise impacts of business, organizational, process, and technology changes and guide leaders through tradeoff decisions that balance risk, capacity, customer outcomes, and long-term strategic objectives.

Develop leaders and program management talent by setting expectations, coaching problem-solving discipline, strengthening technical and business acumen, and building a consistent program management capability.

Provide executive-level communication, recommendations, and decision support that summarize complex operational and technical issues into clear options, tradeoffs, and recommended paths forward.

Continuously improve program management practices, intake processes, governance routines, documentation standards, adoption planning, and value measurement.

Purpose of the Role The Director, Program Management ensures CAF has the discipline, visibility, and leadership needed to solve complex business problems through strong partnership between business and Technology. This role is accountable for elevating the function beyond project coordination by helping leaders determine what problems matter most, what…