UM Manager-Onsite

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Responsible for providing leadership and managing all processes/services within Utilization Management program; assumes responsibility for implementing standards of practice, evidenced based medical guidelines, departmental policies and procedures, and maintaining and guiding the quality of patient care delivered; assures staff and program compliance with CMS and other payer regulatory compliance and Utilization Review standards, practices and procedures policies/procedures

Responsible for financial performance, human resource management and staff engagement, appropriate reporting, and coordinating program functions with physicians and other hospital departments to assure that optimal program quality outcomes and patient throughput are achieved. Creates an environment which enables the system to fulfill its mission and goals, fosters communication and collaborative practice with physicians and other departments. Participates and supports the UM Committees within the hospital and or other hospital committees to ensure program requirements are met.

Customer/Employee Satisfaction
* Promotes a positive environment to patients, families, staff and the community.
* Responds to inquiries and complaints effectively and in a timely manner and promotes a positive, professional image serving as a liaison between staff, physicians, and administration.
* Demonstrates commitment to teamwork through positive interactions and feedback to/from subordinates, physicians, peers and other customers.
* Accepts responsibility for employee morale and team performance toward goal achievement. Develops measurable, team goals, monitors progress and keeps staff abreast of progress toward achievement.
* Utilizes department metrics and develops plans to direct departmental practice performance initiatives, staff satisfaction initiatives and improvements in physician relations and overall customer service.
* Represents Well Star by exhibiting values and credo.

Coordinates Patient Care
* Continually assesses current trends/clinical/technological advances in best practice and takes appropriate action to improve outcomes and cost-effective care.
* Reviews and updates department/program specific standards/policies/procedures as needed to assure compliance with established standards, standardization efforts and current practice.
* Oversees the daily operation of the program and, in collaboration with physicians and senior leadership.
* Assess, provides for the delivery of and evaluates quality of services delivered within the program.
* Insures that all staff collaborates with Discharge Planners to enable the system to deliver services more cost effectively in the most appropriate setting to meet patient needs and communicates these needs with payers.
* Serves as an expert for payer requirements and communications to hospital staff/personnel and other health care professionals within the organization and community.
* Demonstrates, via role modeling and consultation, advanced knowledge and practice in the assessment, diagnosis, treatment and evaluation of human responses to actual and/or potential health problems.
* Consults with healthcare providers, ancillary services, patients and significant others to assess and identify individual patient care needs.

Education/Outcomes Management
* Develop, revise and maintain education materials.
* Communication with MD offices in admission process and obtaining authorizations
* Clinical resource for staff development.
* Resource for Utilization Review within continuum of care.
* Sustain professional competency; pursue clinical skill development and specialty certification.
* Facilitate case management across the pathway to assure seamless integration of care.
* Develop an outcome scorecard to be utilized for benchmarking program.
* Identify PI opportunities to achieve compliance with best practice
* Track, trend and analyze data.
* Define opportunities for improvement from data analysis.

Utilization Review
* Assumes responsibility for ongoing program coordination across the continuum from admission through discharge along with all associated follow-up.
* Maintains competency in criteria review guidelines. Insures Utilization Review competencies are completed annually.
* Analyzes, interprets and makes recommendations based on Utilization Review Reports, productivity data and financial measures.
* Serves as a liaison between clinical departments by analyzing individual dept. performance about established goals.
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