Customer Service Rep Onsite in Kenneshaw, GA*

About the Role

As a Corporate Support Assistant, your role will be essential to supporting the fulfillment of research, client estimates, and orders for various corporate document retrievals and filings within the corporate and registered agent industry. You will work directly with and for other team members or teams within the department to successfully complete all project requests in a timely, accurate and efficient manner.

You may have limited direct client interactions via written and verbal communication methods.

To be successful you must have excellent organizational and time‑management skills, meticulous attention to detail, adaptability, and professional levels of customer service and communication. This entry‑level role is perfect for those eager to start and grow in the customer service segment for corporate and registered agent services.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Provide direct support and collaboration with other corporate team members or across departments.
• Respond and resolve incoming vendor requests, queries, issues and concerns via phone and email.
• Efficiently manage the order process alongside other corporate team members, from initial request through processing, and during follow‑up investigations and order fulfillment.
• Obtain certificates of status with state and revenue departments, conduct name availability and status searches, produce verbal bring‑down reports, file/tracking name reservations and registrations, and obtain copies of miscellaneous public record documents.
• Perform corporate filings including, but not limited to, the preparation, review and filing of articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, and annual reports.
• Assist with answering phone calls and routing to the appropriate department.
• Perform any other duties of similar or lesser nature as required.
• Communicate:
  Positive team player with clear and effective verbal and written communication skills with colleagues and clients.

• Customer Orientation:
  Ensure superior customer service is always provided and maintain a high level of professionalism.
• Problem‑Solving:
  Strong critical thinking and problem‑solving skills are required.
• Attention to Detail:
  Strong attention to detail with the ability to accept directions well.
• Time Management:
  Ability to handle multiple tasks, prioritize effectively, be self‑directed, manage your time wisely, and work efficiently with minimal supervision.
• Product Knowledge:
  Fundamental understanding of the company’s products/services.
• Technical Literacy:
  Basic computer and software proficiency, with intermediate‑level skills in MS Office (Word, Excel, Outlook).
• Team
  
  Collaboration:
  
  Ability to work well with others in a team environment whether remote, hybrid, or in office.
• Attendance and Reliability:
  Excellent attendance and punctuality.
• Work Environment:
  Able to work in a fast‑paced, high‑energy environment.
• Industry Knowledge:
  Knowledge of general corporate services and/or willingness to learn.

• High school diploma or equivalent required.
• Preferred:
  Bachelor’s degree and/or 1–2 years’ experience in corporate services/registered agent industry.

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to full inclusion of all qualified individuals and do not discriminate against any employee or applicant for employment because of race, color, sex (including pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law.

The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact  Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.