H&M Sales Advisor - Town Center

As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You’ll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories and products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Use your product and fashion knowledge to share relevant information with customers

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines and legal requirements in all areas of the store
• Give and receive feedback with your colleagues to learn, develop and support each other
• Participate in available onboarding, introduction processes, training and courses relevant for your role and future development

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house, including stockrooms
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Upkeep and follow best practice for any in‑store OMNI Services and in‑store tech services/tools, such as the Instore Care App, Click & Collect and Smart Store
• Support with opening and closing of the store
• Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities

• You are passionate about fashion and everything we create in‑store
• You are motivated by giving customers a great experience
• You are communicative, creative, curious, motivated, flexible, decisive and action‑oriented
• You enjoy working in a collaborative and dynamic environment
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role
• You have experience working with customer service in fashion, retail or other service‑related industries

Hourly, Non‑Exempt

SLS

Sales Associates Pay Rate $14.00 per hour**

* This posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties, responsibilities, and tasks assigned for this job at the company's discretion.

** H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

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