Sales Operations Support

Position Summary

Responsible for providing operational support for the sales division. Coordinating inside sales support of all Dornier products, facilitate all sales communications from the field to corporate, assist with Order Entry, product and equipment delivery (coordinate with shipping and receiving), and any other duties that may be assigned by management.

• Assists with sales ordering via CSI Enterprise Resource Planning (ERP) system and manages product delivery from Order to Invoices
• Assists with Customer Account creation and maintenance within CSI and Salesforce Customer Relationship Management (CRM).

• Communicates directly with the sales team and current and prospective customers to support Sales Operations and order processing from Order to Invoice.
• Maintains database including names, addresses, purchases, and other critical information, utilizing Microsoft Office, CSI, Salesforce, and other software as required.
• Distributes reports on sales activities by assigned regions.
• Maintains sales files and coordinates with others to get all information required for the files.
• Assists in coordinating the month end process, which includes invoicing, inventory, and product and equipment delivery.
• Supports administrative and product needs of Sales, by informing Sales Quote creation within Salesforce CRM and processing and tracking field representative inventories.
• Assists Senior Sales Operations Analyst with Management of Sales Force data.
• Enter and tracks all Fiber and holmium laser orders.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate degree; two to four years related experience in sales operations role and/or training; or equivalent combination of education and experience.

Two to four years related experience in sales operations role preferred. Requires strong organizational, communication, and computer skills. Advanced Word and Excel skills required. Experience with Order Entry required. Experience with Salesforce CRM, CSI ERP, PowerPoint, and Outlook a plus. Experience with computer based order processing preferred. Must be reliable, able to work independently and multitask. Familiarity with GPO, contracts, government bid process, and RFP’s a plus.