Field Service Technician, Sheetfed Mechatronic

Field Service Technician – Sheetfed

The Field Service Technician – Sheetfed is responsible for installing, troubleshooting, repairing, and training customers on Heidelberg sheetfed equipment. The role requires a solid understanding of control systems, components, and maintenance processes. Technicians collaborate with installation teams, riggers, and the technical helpdesk to ensure tasks are completed effectively.

Milwaukee, WI

• Install new or used sheetfed equipment as per sales and service orders.
• Conduct maintenance, troubleshooting, and repair of sheetfed equipment under warranty or service contracts.
• Provide training to customers on equipment operation and maintenance.
• Work with riggers on equipment moves and installation work orders.
• Inspect equipment via SS36 (10,20,30 & annual inspections) and document results with photographs.
• Complete all required documentation, including expenses, time sheets, escalation reports, SS36 reports, and online training courses.
• Promote Heidelberg service value to customers to generate additional revenue.
• Assist with APS/car stock sales.

• 3‑5 years of experience working on printing or similar equipment, preferably Heidelberg or comparable sheetfed machines.
• Experience with bindery equipment (cutters, folders, stitchers, etc.) and mechanical/mechatronics background.
• Solid mechanical aptitude and hands‑on experience.
• Proficiency in Microsoft Office Suite and computer/tech skills.
• Strong customer service skills and clear verbal and written communication.
• Regular attendance and strict adherence to timelines.
• Willingness to travel approximately 50% of the time and work overtime or weekends as required.

• Medical, dental, and vision coverage from day
  1.
• Short‑term and long‑term disability coverage.
• 401(k) plan with employer match.
• Life insurance coverage.
• Vacation, sick, and personal time off; 10 company holidays plus 4 floating holidays.

ADA and OSHA compliance statements apply. Heidelberg is committed to equal employment opportunity and provides a workplace free from discrimination and harassment.

Heidelberg will not discriminate against employees or applicants for inquiring about pay. Employees with access to compensation information may share it only in specified circumstances. This policy protects confidentiality and compliance with legal duties.