Logistics Manager

We are seeking a detail-oriented and proactive Logistics Manager to oversee customer order fulfillment, vendor coordination, inventory visibility, and transportation strategy for a growing industrial organization. This role is highly operational and requires strong SAP proficiency, analytical skills, and the ability to manage both customer-facing and vendor-facing logistics processes.

This position serves as the central point of coordination between customers, carriers, and internal stakeholders to ensure on-time delivery, accurate invoicing, and optimal inventory placement.

• Process customer orders from entry through delivery and invoicing in SAP
• Coordinate order preparation and schedule shipments from warehouses to customers
• Communicate proactively with customers regarding delivery timing, inventory status, and order updates
• Maintain accurate customer records and documentation to support service excellence
• Resolve delivery issues quickly and professionally as they arise
• Manage relationships with transportation providers and 3PL partners
• Maintain transportation agreements and ensure all carrier insurance documentation is current
• Evaluate freight options and recommend cost-effective transportation solutions
• Track and maintain carrier performance metrics (safety, quality, on-time delivery)
• Escalate cost deviations or service concerns to leadership when required

• Maintain real-time inventory visibility and reporting
• Analyze supply and demand to ensure product is positioned correctly across locations
• Partner with internal teams on inventory planning and logistics strategy
• Generate accurate weekly and monthly operational reports
• Drive process improvements in order management and logistics workflows

• Support internal quality and compliance requirements
• Document and report any service or product quality concerns
• Ensure strict attention to detail in all documentation and transactions
• Operate effectively in a paperless, system-driven environment

• 5+ years of experience in logistics, transportation, supply chain, or 3PL environments
• Hands-on experience with SAP (required) – order processing, inventory, and invoicing
• Strong background in customer order fulfillment and vendor coordination
• Proven ability to manage transportation scheduling and carrier relationships
• Experience analyzing logistics data and reporting KPIs

• Background in industrial, manufacturing, or bulk commodity logistics
• Experience coordinating shipments via truck, rail, barge, or dry bulk transportation
• Familiarity with pneumatic trucks and multi-modal transportation
• Advanced proficiency in SAP, Excel, Outlook, and MS Office
• Strong analytical and problem-solving skills
• Exceptional attention to detail and organizational ability
• Professional communication with customers and vendors
• Ability to work cross-functionally and manage competing priorities
• Self-starter with initiative and a continuous improvement mindset

• The ideal candidate is someone who:
• Thrives in a fast-paced logistics environment
• Is highly organized and process-driven
• Takes ownership of issues and drives them to resolution
• Can balance customer needs with operational realities
• Communicates clearly and professionally with all stakeholders