Customer Care and Sales Advisor

Cable One, operating as Sparklight, is seeking a Customer Care and Sales Advisor to join our Customer Service & Support team. In this role, you'll handle inbound customer inquiries, resolve service and billing questions, and recommend Sparklight internet, TV, and phone solutions. You'll balance compassionate problem-solving with sales acumen, meeting targets through upselling and cross-selling. Working in our dynamic, collaborative culture, you'll track interactions in CRM tools, follow established processes, and contribute to superior customer experiences while growing your skills in telecommunications and consultative sales.

Responsibilities

• Deliver exceptional customer care via phone, chat, and email for residential and business telecommunications customers
• Consult with customers to understand needs and recommend Sparklight internet, TV, and phone solutions
• Upsell and cross-sell products and services to meet or exceed individual and team sales targets
• Troubleshoot basic service, billing, and account issues and coordinate escalations when needed
• Document all interactions accurately in CRM systems while following company policies and compliance standards
• Collaborate with Customer Service & Support teammates to improve processes and customer satisfaction
• Stay current on Sparklight products, promotions, and competitive offerings
• Meet or exceed KPIs related to customer satisfaction, call quality, and sales performance

Required Skills

• Customer service (phone, chat, email)
• Call center operations
• Consultative sales and upselling
• Product knowledge: internet, cable TV, phone
• CRM software (e.g., Salesforce or similar)
• Billing and account support
• Basic technical troubleshooting
• Data entry and documentation accuracy
• Conflict resolution and de-escalation
• Time management and multitasking