Customer Service Specialist

Overview

Department: TC Futures, Student Services
Reports To: TC Futures Program Administrator
Supervises: N/A
Classification: Non-Exempt, 1.0 FTE 260 Days,
Starting Rate: Grade 24: $24.94 (step 1/year
1) - $28.07 (step 5/year
5)
Schedule: Mon-Fri 8 hours daily.

The Customer Service Specialist position is a full-time position Monday through Friday. This position is responsible for supporting the TC Futures program and all receptionist/clerical duties at the front desk of TC Futures and the Annex location. This person will be the "face" of the agency for all visitors and will be responsible for maintaining a positive first impression. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined.

They should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

• Keep front desk tidy and presentable with all necessary material (pens, sign in sheet etc.).
• Greet people entering the building, answer questions, provide directions and alert staff when someone is there to meet or visit them.
• Receive and route incoming telephone calls; take and transmit messages to staff.
• Manage the building log of who is entering and exiting the building.
• Promote services of the program and ESD 123 agency.
• Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup.
• Provide daily support to facilities including but not limited to meeting room reservations, meeting setup/cleanup, scheduling contractors for maintenance, completing ordering and internal purchasing process etc.
• Provide administrative assistant support to other partner agencies as assigned.
• Complete general information requests from customers responding to social media and web page inquiries.
• Ensure documents meet branding guidelines as established for the TC Futures Partnership.
• Work successfully as an ESD 123 team member by contributing to the Strategic Plan, including supporting agency initiative and sponsored events.
• Order and maintain necessary office supplies and other items for TC Futures including creating and tracking purchase orders.
• Maintain required desk aides and Equal opportunity information
• Assist in making and keeping updated complete travel arrangements for program staff that ensures all arrangements are in order for the traveler.
• Follow all applicable Board policies and procedures.
• Maintain confidentiality.

• High School Diploma required.
• Bilingual and biliterate Spanish/English preferred.
• Prefer any combination equivalent to:
  Two years college-level course work in business administration, office management, office support training or related field; and/or three to five years of increasingly responsible administrative office support experience, including at least one year in an education environment.
• Competence with the use of Microsoft Office, Google Suite, and relevant equipment and software applications.
• Experience working in a K-12 educational setting preferred, but not required.
• Exceptional personal/office organizational, teamwork, and communication skills.
• Ability to compose and format a variety of written communications such as memos, forms, brochures, spreadsheets, and visual data displays.
• Ability to work independently and adjust to a changing work environment.
• Ability to maintain a good working relationship with co-workers, school district personnel, and other stakeholders.
• Ability to operate all standard office machines and equipment.
• Represent agency in a professional manner.

WSP/ FBI background clearance required.

• If bilingual/biliterate, provide translation assistance to customers and documents
• Performs related duties as assigned.
• Related duties as required are duties that may not be specifically listed in the Position Description but are within the general occupational series and responsibility level typically associated with the employee's classification of work.

• Effective communication strategies, both written and verbal

• Communicate clearly and professionally with individuals from diverse backgrounds.
• Maintain confidentiality of all information;
  Follow safe work practices, work within the boundaries of confidentiality, and impart information tactfully and accurately.
• Efficiently operate computers and associated software, as well as general office machines.
• Apply strong and effective oral and written communication skills including accuracy in spelling, punctuation, composition and grammar.
• Work independently and be able to adjust to a busy, changing work environment; history of managing a diverse workload supporting multiple projects and people.
• Exercise initiative and good judgment, make sound decisions, forecast and prioritize work to meet deadlines, apply strong time management skills and exercise…