Customer Service Specialist

Customer Service Specialist

The Customer Service Specialist position is a full-time position Monday through Friday located at our TC Futures campus in Kennewick. This position is responsible for supporting the TC Futures program and all receptionist/clerical duties at the front desk. This person will be the "face" of the agency for all visitors and will be responsible for maintaining a positive first impression. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined.

They should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

Essential Functions:

• Keep front desk tidy and presentable with all necessary material (pens, sign in sheet etc.).
• Greet people entering the building, answer questions, provide directions and alert staff when someone is there to meet or visit them.
• Receive and route incoming telephone calls; take and transmit messages to staff.
• Manage the building log of who is entering and exiting the building.
• Promote services of the program and ESD 123 agency.
• Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup.
• Provide daily support to facilities including but not limited to meeting room reservations, meeting setup/cleanup, scheduling contractors for maintenance, completing ordering and internal purchasing process etc.
• Provide administrative assistant support to other partner agencies as assigned.
• Complete general information requests from customers responding to social media and web page inquiries.
• Ensure documents meet branding guidelines as established for the TC Futures Partnership.
• Work successfully as an ESD 123 team member by contributing to the Strategic Plan, including supporting agency initiative and sponsored events.
• Order and maintain necessary office supplies and other items for TC Futures including creating and tracking purchase orders.
• Maintain required desk aides and Equal opportunity (EO) information
• Assist in making and keeping updated complete travel arrangements for program staff that ensures all arrangements are in order for the traveler.
• Follow all applicable Board policies and procedures.
• Maintain confidentiality.

Qualifications:

• High School Diploma required.
• Bilingual and biliterate Spanish/English preferred.
• Prefer any combination equivalent to:
  Two years college-level course work in business administration, office management, office support training or related field; and/or three to five years of increasingly responsible administrative office support experience, including at least one year in an education environment.
• Competence with the use of Microsoft Office, Google Suite, and relevant equipment and software applications.
• Experience working in a K-12 educational setting preferred, but not required.
• Exceptional personal/office organizational, teamwork, and communication skills.
• Ability to compose and format a variety of written communications such as memos, forms, brochures, spreadsheets, and visual data displays.
• Ability to work independently and adjust to a changing work environment.
• Ability to maintain a good working relationship with co-workers, school district personnel, and other stakeholders.
• Ability to operate all standard office machines and equipment.
• Represent agency in a professional manner.
• WSP/ FBI background clearance required.

Other

Job Functions:

• If bilingual/biliterate, provide translation assistance to customers and documents
• Performs related duties as assigned.

Position Benefits:

• Opportunities to receive on the job training
• Access to full benefits (SEBB medical, vision, and dental insurance. WA DRS SERS retirement plan. Medical reimbursement account, Life and Long-Term Disability Insurance etc.)
• Access to the agency's wellness and employee assistance program
• Paid sick leave (8 hours per month)
• Paid vacation leave (start at 8 hours per month)
• Paid personal leave (2 days per year)
• Paid holidays (13 per year)

Traits that you must possess:

• Proactive self-starter.
• A strong sense of taking initiative moving forward without waiting to be told what to do and how to do it.
• Flexible and can thrive in a fast-paced environment where you may have to wear several hats.
• Possess confidence while being humble lack excessive ego or concern about status.
• Willing to share credit, emphasize team over self and define success collectively rather than individually.
• Hungry always looking for more. More things to do, learn, and take responsibility for.
• Constantly thinking about the next step or opportunity.
• Smart have common sense about people. Good judgement and intuition around the subtleties of group dynamics and the impact of your words and actions.

About Our Team and Agency:

Helping students realize their dreams and aspirations is at the heart of everything we do at ESD 123. We accomplish this by embracing our employees as One…