Administrative Services Specialist

Job Title: Association Administrator
Job Type: Full-time
Pay: $25-$26 per hour
Schedule: Monday through Friday, 8:00 AM to 5:00 PM

AMS | Association Management Services NW is looking for a highly organized and customer-focused Association Administrator to join our Kennewick team!

This role provides administrative and operational support to our Association Business Managers while serving as a primary point of contact for homeowners, board members, and vendors. If you enjoy staying organized, juggling multiple priorities, and providing exceptional customer service, we'd love to hear from you.

• Provide administrative support to Association Business Managers and assist with daily portfolio operations.
• Answer incoming phone calls and emails while delivering exceptional customer service.
• Coordinate board meetings, prepare meeting materials, and assist with meeting minutes.
• Process homeowner requests, architectural applications, and community communications.
• Maintain community records, portals, and documentation.
• Coordinate maintenance requests, vendor communication, and work orders.
• Assist with mail, filing, scanning, and general office operations.
• Support accounts payable by processing vendor invoices and maintaining documentation.
• Collaborate with internal departments to ensure excellent service for our communities.

• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Comfortable learning new software and systems.
• Reliable transportation and the ability to travel locally when needed.

• Two or more years of administrative or office experience.
• Property management, HOA, or real estate experience is a plus, but not required.
• Experience supporting multiple projects and working with deadlines.

At AMS, we're committed to providing exceptional service to the communities we manage while fostering a collaborative and supportive work environment for our employees. We believe in teamwork, professional growth, and creating opportunities for our employees to succeed.

If you're looking for a role where no two days are the same and you can make a meaningful impact, we'd love to hear from you!