Express Lube Advisor

Lithia Chrysler Jeep Dodge Ram of Tri-Cities

Express Lube Advisor

Pay:
Earning potential of $42,000 - $78,000 per year, commission based.

Schedule:

Tuesday-Saturday. 7AM- 6PM Tues-Fri and 7AM-4PM Saturday.

Start your career with a team that puts people first. At Lithia Chrysler Jeep Dodge Ram of Tri-Cities, we're looking for an enthusiastic and customer-focused Express Lube Advisor to join our fast-paced service department. If you're energized by helping customers, thrive in a team environment, and enjoy keeping things running smoothly, this is a great opportunity to grow your automotive career with one of the nation's largest and most respected automotive groups.

Our Ideal Candidate Must:

• Have a positive attitude and be customer service friendly
• Adept at sales approach and consulting with customers
• Be able to navigate technology with ease
• Be passionate about the Chrysler, Jeep, Dodge and Ram brands and desire to be in the auto industry as a career path
• Previous dealership experience is a PLUS
• Ability to thrive in a fast-paced environment
• Multi-Tasker and ability to work independently
• Professional in appearance and communications
• Strong attention to details and organizational skills
• Valid and acceptable driving license/record is required

Responsibilities:

The Express Lube Advisor presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. They serve as the communicator between customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

• Greet customers promptly and professionally as they enter the service drive
• Listen to customer concerns and document service needs accurately
• Provide clear explanations of express services, estimated wait times, and pricing
• Create and manage repair orders within the dealership management system (DMS)
• Communicate effectively with express lube technicians to ensure efficient workflow
• Review inspection findings and present recommended maintenance to customers
• Upsell appropriate preventative maintenance services (filters, fluids, rotations, etc.)
• Handle payments, warranty information, coupons, and final invoicing
• Maintain the cleanliness and organization of the service lane
• Ensure all completed work meets dealership and manufacturer quality standards
• Deliver exceptional customer service to drive loyalty and satisfaction

The annual earning potential for this role is $42K-$78K which includes commission on individual sales and individual gross profits. Bonuses are based on individual manufacturer approvability; customer pay labor per RO and flat rate hours. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation. Wellness Programs Information about LITHIA's comprehensive benefits can be reviewed on our careers site.

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.