Restoration Manager

Job Description

Plan and execute fire restoration and water mitigation projects while ensuring a high quality of service in all dealings with customers, clients, subcontractors and resource providers involved. Manage the entire customer experience and overall customer satisfaction.

Base salary plus commission structure. Salary range refers only to the base salary portion of pay package. Compensation: $70,000.00 per year.

• 401(k)
• 401(k) matching
• Dental insurance – Available day 1
• Health insurance – Available day 1, with 5 different plans to select from
• Vision insurance – Available day 1
• Paid holidays: 6 paid holidays + 1 floating holiday after 90 days
• Paid vacation: 1 week total paid vacation after 1 year of employment
• Employee referral program
• Career path planning and training
• Employee recognition programs

• Evaluate and sell projects
• Educate customers on process
• Identify and document project scope of work
• Maintain customer and client communications
• Review estimates
• Obtain customer and client agreement on scope and estimate
• Create project schedule

• Superb customer service track record
• Effective written and oral communication
• Experience in mitigation/restoration required
• Xactimate knowledge
• High school diploma or GED
• Project Management Professional (PMP) certification preferred
• Ability to successfully complete a Servpro required background check and drug test subject to applicable law

• Exposure to extreme conditions such as heat
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Must be available to work a rotating on-call schedule

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.