Customer Service Representative - Kennewick, WA

Career Opportunities with The Management Group, Inc

Careers At The Management Group, Inc

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This is not your typical front desk position. At Club 10, you will become the face of the resident experience. YOU set the tone. YOU create the energy. And YOU deliver a level of service people remember. We are building a hospitality-driven, resort-style environment and looking for individuals who naturally bring professionalism and personality into every interaction. If you thrive in high-energy environments, enjoy working with people, and take pride in delivering exceptional service, this is where you belong.

What You’ll Be Doing

Greet residents and guests and serve as the main point of contact

Monitor amenities and keep all spaces clean, organized, and guest-ready

Support events, reservations, and resident activities

Respond to calls, emails, and inquiries professionally

Enforce community guidelines and report concerns

Coordinate with onsite teams to maintain a safe, high-quality experience

What We’re Looking For

You don’t need to come from luxury hospitality, but you do need to bring the energy.

Customer service, hospitality, concierge, or front desk experience preferred

Comfortable working in a fast-paced, people-facing environment

Strong communication skills and presence

High attention to detail

Ability to multitask without losing composure

Naturally friendly, but still professional