Guest Services Representative; Part-Time

Guest Services Representative

The City of Kennewick Parks & Recreation Department is currently accepting applications for the position of Guest Services Representative. The City is committed to providing exceptional customer service and is seeking friendly, knowledgeable, and enthusiastic individuals to join our team. The successful candidate(s) will serve as the first point of contact for community members visiting our recreation and community facilities.

First review of applications: 6/3/2026. Recruitment is open continuously. Target hiring range: $18.50 – $20.00 per hour, depending on qualifications.

The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship, and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources, and deliver solutions.

We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. Employees should actively identify and correct potential hazards, promote a positive safety culture, and emphasize safe completion of tasks throughout all aspects of work.

Guest Services Representatives are responsible for providing excellent customer service to customers and visitors throughout the City’s recreation facilities. They demonstrate friendly professionalism and enthusiasm, creating a positive recreation experience for all guests.

This is a year-round, variable-hour position expected to work fewer than 30 hours per week (up to 29 hours per week or less). Day, evening, weekend, and holiday work is required. This classification is non‑exempt under the FLSA.

• Greets all customers enthusiastically and professionally, including in-person and over the phone interactions.
• Answers phones, directs calls as appropriate, and takes messages when needed.
• Assists full‑time recreation staff with minor set up and take down of special events and rentals.
• Assists full‑time recreation staff with small departmental projects.
• Manages respective City facilities after traditional City business hours.
• Accepts payments and processes transactions for special events, class enrollments, and facility rentals; performs daily cash drawer close‑out.
• Performs a variety of clerical duties including copying, generating reports, entering data, emailing, and assisting recreation staff.
• Ensures all customers follow the program and facility use rules and policies.
• Performs basic cleaning and light janitorial functions as needed.
• Provides first aid and emergency response when required.
• Follows proper procedures for opening and closing the facility for daily business.
• Any other responsibilities required to maintain effective operations of the facility.

• Must be able to work evenings, weekends, and holidays.
• Must possess a high school diploma or equivalent.
• Must have at least two (2) years of full‑time customer service experience, preferably in retail, hospitality, or a related service environment.
• Must possess basic computer skills and be proficient in Microsoft Office applications.
• Must be punctual and show up for work on time.
• Must demonstrate clear and effective communication skills.
• Must remain calm and professional in difficult situations.
• Must be flexible and adaptable to changing priorities.
• Must maintain a positive attitude and work with a diverse range of customers, visitors, vendors, and coworkers.
• Must adhere to a dress code and maintain professional appearance at all times.
• Spanish‑speaking candidates is highly desirable.

• Must successfully pass a criminal background check and professional reference check.
• Must obtain current CPR/First Aid certification within three months of employment.

To perform the essential functions, incumbents must be able to regularly speak and hear; read and see, including close vision, color vision, peripheral vision, and depth perception; sit or stand for extended periods; demonstrate fine motor skills; and occasionally exert up to 50 pounds of force and routinely exert up to 10 pounds of force.