Sr Specialist Customer Supply Chain

Sr Specialist Customer Supply Chain

Location:

Kennewick, WA

You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world. A highly innovative global corporation with a start‑up mindset, we empower every individual to make a genuine difference.

You’ll gain access to hands‑on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together.

As Lamb Weston strives to be the No. One Global Potato Company, the focus on customer centricity is a key component to success. Customer Supply Chain provides a differentiated level of service to North American customers and resources dedicated to our top multinational chain, food service and retail accounts. The Sr Specialist is the primary point of contact for North American customers regarding any communication related to their purchase orders.

Primary purpose: meet or exceed customer expectations regarding order activities including progress and delivery status. Proactively work with internal and external stakeholders to minimize impacts on order deliveries, increase service levels and keep constant communication with customers from order placement to delivery.

• Provide an exceptional customer experience through positive, friendly, and professional order processing and communication.
• Proactively identify any issue impacting order delivery and formulate a proper solution through collaboration with the appropriate Supply Chain team.
• Collaborate with Planning, Deployment and Logistics teams to identify alternate delivery opportunities when necessary, supporting Supply Chain ambitions and managing through short‑term triage needs.
• Communicate and work on alternate solutions with customers when inventory is short or delayed.
• Initiate escalation workflow for broker freight and provide CFD with value‑added information on potential brokered loads.
• Execute against inventory allocation system to ensure priority customer service levels are achieved.
• Communicate order status to customers in a clear and concise manner supported by customer‑specific Domo reports.
• Work closely with customers to adjust and/or change orders to optimize order fulfillment and delivery.
• Support CFD during rollout of new items and LTOs.
• Work with CFD and Planning to find solutions for aging inventory.
• Assist CFD on SAMBC initiatives.
• Work with CFD on continuous improvement projects supporting priority customers.
• Serve as the primary customer contact for order queries or order change requests.
• Willingness to participate in special project assignments assigned by the Manager.

• Bachelor’s degree in Business Management or Supply Chain preferred, or equivalent related experience.
• Bilingual (English/Spanish) preferred.
• Experience in Supply Chain, Order Management and Customer Service‑related roles.

• Strong PC skills including Windows, Word, Excel, PowerPoint, and Outlook.
• Must have excellent communication with both internal and external customers.
• Critical thinking to determine the best ways to resolve order issues and meet customers’ expectations.
• Time management and work prioritization to ensure all tasks are completed in a timely manner.
• Experience in Salesforce, SAP, and DOMO desirable but not required.

• Most work is performed in a temperature‑controlled office environment.
• Incumbent may sit for long periods at desk or computer terminal.
• Regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• May use calculators, keyboards, telephone and other office equipment in the normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.

• Health Insurance Benefits – Medical, Dental, Vision.
• Flexible Spending Accounts for Health and…