Client Service Representative Job Kennewick area,Washington USA,Customer Service/HelpDesk

VCA Meadow Hills Animal Hospital is seeking a Full-Time Client Service Representative. Hometown Care at VCA Meadow Hills Animal Hospital:
Our AAHA Accredited hospital opened with the vision of providing compassionate, high quality veterinary care. We have worked hard to make VCA Meadow Hills Animal Hospital a great place to work for our team members and to give back to the community.

Our purpose:

To create an exceptional experience for our patients and clients
To work as team, with shared dedication and passion
To enhance the health of each pet, resulting in a stronger relationship between the human ~ animal ~veterinarian.

Position Title:

Client Service Representative Department:
Front Office Staff Employee Status:
Non-Exempt

Job Summary:

Meet and greet clients and their pets. Coordinate and represent all facets of client services. To serve as a good will ambassador for the hospital.

Knowledge, Skills and Abilities:

Excellent client service skills.
Excellent phone skills.
Computer Skills Preferred.
Must be friendly, outgoing, “people-oriented.”
Excellent communication skills.
Ability to work in a team oriented environment.
Well groomed, organized and detail oriented.
Ability to take direction.
Ability to handle money accurately and honestly.
Must possess sound decision making skills and multi-task while working in an environment of stress.

Education and Experience:

High School Diploma.
Must have experience working with the public, i.e. restaurant, retail or service business.
Experience in a veterinary hospital or other doctor’s office is a plus.

Authority:

Scheduling appointments.
Effective determination and scheduling of emergencies.
Authority to delay disputed charges until further reviewed by supervisor.
Authority to resolve client service issues within established guidelines.

Physical Requirements:

Dependable attendance is required.
Any allergies to animals must be controllable through medication.
Must be able to lift 40 pounds.
Must be willing to work long or irregular hours under pressure conditions.
This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions.
Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.

Duties:

The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job functions and Job Responsibility include:

Client Service
Answer Telephones and Make Appointments
Maintain Charts and Computer Records
Pharmacy and Retail Sales
Marketing Implementation
Maintenance/Housekeeping
Financial Responsibilities

Client Service:

Agrees to practice the principles of the VCA Mission Statement, Three Steps of Service, and VCA Standards of Client Service in the daily performance of job duties.

Demonstrate excellent relations with clients/pets in waiting and/or exam rooms:

Ensure that clients and pets feel welcome and comfortable.
Serve as “Ambassadors” - creating and maintaining goodwill for the hospital.
Build rapport with clients.
Immediately greet clients and pets by name.
Quickly understand client needs and initiate the process of meeting those needs.
Help new clients completely fill out the registration form. Inform new clients about services, etc. that your hospital offers.
If there is a delay, i.e., the doctor is behind schedule, keep clients informed of expected waiting time.
Know enough about general animal husbandry and pet care to be able to educate clients and to answer non-medical questions that the client…