Client Service Representative

Client Service Representative

VCA Meadow Hills Animal Hospital is seeking a full-time client service representative. Our AAHA accredited hospital opened with the vision of providing compassionate, high quality veterinary care. We have worked hard to make VCA Meadow Hills Animal Hospital a great place to work for our team members and to give back to the community. Our purpose is to create an exceptional experience for our patients and clients, to work as a team, with shared dedication and passion, and to enhance the health of each pet, resulting in a stronger relationship between the human ~ animal ~ veterinarian.

Position title:

client service representative

Department: front office staff

Employee status: non-exempt

Job summary:

meet and greet clients and their pets. Coordinate and represent all facets of client services. To serve as a goodwill ambassador for the hospital.

Knowledge, skills and abilities:

• excellent client service skills.
• excellent phone skills.
• computer skills preferred.
• must be friendly, outgoing, "people-oriented."
• excellent communication skills.
• ability to work in a team oriented environment.
• well groomed, organized and detail oriented.
• ability to take direction.
• ability to handle money accurately and honestly.
• must possess sound decision making skills and multi-task while working in an environment of stress.

education and experience:

• high school diploma.
• must have experience working with the public, i.e. restaurant, retail or service business.
• experience in a veterinary hospital or other doctor's office is a plus.

authority:

• scheduling appointments.
• effective determination and scheduling of emergencies.
• authority to delay disputed charges until further reviewed by supervisor.
• authority to resolve client service issues within established guidelines.

physical requirements:

• dependable attendance is required.
• any allergies to animals must be controllable through medication.
• must be able to lift 40 pounds.
• must be willing to work long or irregular hours under pressure conditions.
• this position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
• visual acuity sufficient to maintain accurate records, recognizes people and understands written directions.
• ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.

duties:

• client service
• answer telephones and make appointments
• maintain charts and computer records
• pharmacy and retail sales
• marketing implementation
• maintenance/housekeeping
• financial responsibilities

hourly wage $18.00 plus full-time benefits

rotating evenings and saturdays are required.

benefits: at vca, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. in addition, we support a work environment where you can focus on your career, happiness, and the patients you serve. below are some of the many benefits of joining our team!

• access to the people and financial resources of a large veterinary community
• leadership opportunities
• career development programs
• opportunities to give back through strong shelter partnerships and vca charities
• tuition support and sponsor ships
• free mental health sessions and wellness subscriptions (head space and lyra health)
• referral bonuses
• competitive wage
• medical, dental & vision insurance
• generous pet care discounts
• life, long, and short-term disability insurance (company-paid)
• paid parental leave
• paid vacation (2 weeks in 1st year), sick time, and holiday pay
• 401(k) (company match)

address: 8802 w. gage blvd.

- kennewick, wa 99336

apply today!