Service Advisor

Dealership:

L0056 Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities Lithia Chrysler Jeep Dodge Fiat of Tri Cities Hiring:
Service Advisor Pay:
This is a performance-based commission role.

Potential annual earnings can range from $70K to $100

Schedule:

Monday-Friday 7 am-6 pmThis position is located onsite in Kennewick WA and reports to the Service Manager.

We are searching for an experienced Automotive Service Advisor to join our successful busy team. This is an opportunity at a dealership that has limitless opportunity for making a living with a profession you already know you love!

Start your journey with one of the largest and most successful publicly traded retail automotive groups in the nation!

Why Join Our Team?

Ask us about our Degrees@Work program! This is an amazing benefit to you and your family while working with us! This new program allows employees the opportunity to take courses or pursue degrees at NO COST. This includes tuition, books, and technology fees.

Learn more here:
What You'll DoAs a Service Advisor, you will be responsible for initiating automotive services and repairs. This involves ascertaining vehicle performance problems and service requests, verifying warranty and service contract coverage, developing estimates, and writing repair orders. Additionally, you will maintain customer records.

Serve as the communicator and liaison between the customer and technician; ensure the technician understands the customer's needs and the customer understands the needed and recommended service/repairs.

Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.

Communicate additional repair and service needs to the customer based on vehicle inspection.

Administer the manufacturer warranty for qualifying vehicle repairs.

Keeping customer informed of service specials, completion times and service expenses.

What You'll Bring2+ years of service writing in dealership atmosphere

Prior experience as an automotive technician is a plus.

A team player who is focused on providing exemplary customer service.

Basic mechanical understanding of an automobile.

We require a team player that wants to join a growing team.

Confidence navigating dealership technology. CDK experience is ideal!

Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards The annual earning potential for this role is 70k-100k which includes commission on individual sales and individual gross profits. Bonuses are based on individual manufacturer approvability; customer pay labor per RO and flat rate hours.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTOShort and Long-Term Disability Paid Life Insurance
401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Additional information about our Total Rewards benefits can be reviewed on our careers site hiadriveway.com About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and Green Cars.

We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.