Asset Recovery Specialist

HAPO is now accepting applications for an Asset Recovery Specialist in Kennewick, WA. We are seeking an individual who is ambitious, self‑motivated, and who strives to represent HAPO’s core commitment “Be in the Moment” and standard of service “Defy Expectations” with our members, community, and the team they are a part of.

The Asset Recovery Specialist is responsible for the general handling of transactions and making phone calls associated with collecting/paying/receiving and documentation on delinquent Loans and Visa accounts. Ideal candidates will be able to handle themselves in stressful situations, diffuse and deescalate high intensity situations, show strong organizational skills and ability to prioritize work, and be professional in written and verbal communication with empathy and understanding.

• No cost premium health insurance for all employees, including medical, dental and vision
• Accidental death and dismemberment insurance
• Long term and Short term disability

• Competitive pay
• Pension Plan
• 401K program with match
• Flexible spending account (medical and dependent care)
• 0% interest on select personal loans
• Employee Assistance Program (EAP)
• Paid time off
• 12 paid holidays per year
• Paid Birthday day off
• HAPO Anniversary day off
• Volunteer Opportunities (Both Paid and Volunteer)
• Employee Milestone Anniversary Bonus

• Processing and handling accounts which have been put out to repossession
• Perform a variety of research to locate collateral/payment and determine equities such as pulling county assessor, vehicle values, and calling references
• Demonstrate cross department communication and coordination
• Ability to review members loan contracts and answer any questions pertaining to their agreement
• Review accounts consistently for offset with respect to department policy and federal regulation
• Submitting insurance for members as well as any request for required payment adjustments
• Demonstrates empathy to the member’s situation, understanding the impact of dealing with the member's finances
• Address difficult or controversial issues and accepts ownership of decisions, actions, and problems

• High School Diploma or General Education Development (GED) certificate
• Experience in Asset Recovery or related industry preferred

On‑Site Kennewick, WA

• Must be available to work 35–40 hours per week, Monday through Friday, between 9:00 a.m. and 6:00 p.m.
• This role also requires up to two late shifts per month from 10:00 a.m. to 7:00 p.m.
• Rotating Saturdays required every 6 weeks.
• Team Meetings are held at 8 a.m. throughout the month.

Starting Pay Range: $23.42 - $35.12 per hour. This is an hourly position with the potential to earn incentive. Typically, selected candidates are hired between the minimum and midpoint range, based on applicable experience and qualifications.

HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.