Fraud Analyst

Job Description

HAPO Community Credit Union is an organization that believes in providing service that focuses on our members and giving back to the communities in which we do business – "Community" is our middle name. Our Standard of Service is to defy expectations. We promote individuality and encourage our employees to defy expectations®: to treat every situation as a unique opportunity to be in the moment and go beyond what is expected.

We value every member and appreciate the opportunity to serve you.

• No cost premium health insurance for all employees, including medical, dental and vision
• Accidental death and dismemberment insurance
• Long term and Short term disability

• Competitive pay
• Pension Plan
• 401K program with match
• Flexible spending account (medical and dependent care)
• 0% interest on select personal loans

• Employee Assistance Program (EAP)
• Paid time off
• 11 paid holidays per year
• Paid Birthday day off
• HAPO Anniversary day off
• Volunteer Opportunities (Both Paid and Volunteer)
• Employee Milestone Anniversary Bonus
• Tuition Assistance Program

We are now accepting applications for a Fraud Analyst in Kennewick, WA. The analyst is responsible for investigating and resolving fraud cases, including identity theft or unauthorized usage of accounts and services. Tasks include asking questions, filling out paperwork, assisting with refunds, help members change account numbers, discovering fraud sources, notifying proper authorities, and brainstorming new techniques to prevent future fraudulent activity.

The analyst must be proficient in Regulation E, compliant with all banking regulations, empathetic, communicate clearly, and provide accurate information to ensure a positive member experience.

• Must be accurate at the posting of transactions
• Must demonstrate the ability to work with a large capacity of work, producing minimal error
• Must be capable of multi-tasking
• Answer a high volume of phone calls to support front line and call center
• Communicate with members on sensitive issues
• File necessary documentation in database imaging software
• Coordinate and collaborate with HAPO’s internal Compliance Department
• Ability to pull and monitor/process reports daily
• Must understand Regulation CC requirements related to funds availability
• General knowledge of HAPO’s products and services, credit union rules, regulations, and policies
• Provide periodic training to front line staff

• Ability to apply critical thinking and decision making skills
• Ability to exercise judgment, initiative, and always uphold confidentiality
• Critical thinking and problem solving skills
• Attention to detail
• Communication skills
• Ability to handle oneself in stressful situations
• Strong organizational skills
• Ability to prioritize tasks
• Flexibility
• Team work
• Conflict management

• High School Diploma or General Education Development (GED) certificate
• Bilingual proficiency is preferred; however, it is not required

On‑Site Kennewick (WA)

Must be able to work M‑F, 35‑40 hours a week between 9:00 am–6:00 pm.

$23.42 – $35.12

HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.

Please note that only candidates selected to move forward in the interview process will be contacted. Thank you for your understanding.