Patient Access Registrar​/Scheduler

Base Pay Range:

$18.06 - $27.09

Job Description:

The Patient Access Registrar/Scheduler is a supplemental position that will fill in for vacation and sick calls based on department need at Inland Imaging Tri-Cities in Kennewick, WA.
This position will be eligible for a 12% supplemental differential pay.

Summary: Patient Access Registrar/Schedulers are responsible for assisting patients and referring physicians and their staff in scheduling exams at an Inland Imaging Associates, LLC facility. The Patient Access / Scheduling department is generally the first contact with Inland Imaging Associates, LLC so the Patient Access Registrar/Scheduler must present a friendly, courteous and professional demeanor. Greets and welcome all patients and visitors presenting a friendly, courteous and professional image.

Checks in patients with ordered exam, checks for previous films in RIS, collects patient payments, answers phones and ensures a smooth patient flow.

Essential

Duties / Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides high quality customer service by:

  • Listening to patients’ and referring providers’ requests for exams, times and locations
  • Asking the appropriate questions to get information needed to schedule exams
  • Relaying exam specific patient preparatory information as appropriate
  • Completes phone call with a professional closing

• Schedules requested exams to maximize equipment utilization by time and location, review open slots

• Ability to schedule, prep, and knowledge of all General, CT & MRI exams

• Frequent interaction with Radiologist, Nurses, and Technologist

• Communicates changes in the patient schedule, STATS, nurse requirements, add-ons, etc… to appropriate parties

• Reviews next days assigned schedule to:

  • Maximize equipment utilization by time, location and specialty slot for MRI & CT
  • Account for changes in the MRI & CT physicians schedule

• Calls patients to re-schedule exams as needed

• Opens faxes from scheduling fax server sent in by referring providers and renames with standard nomenclature

• Coordinates patient care between technologists and clerical staff to facilitate a smooth workflow

• Acts as a liaison between staff, management and physicians

• Provides high level of customer service by:

  • Greets and welcomes all patients and visitors
  • Ensures all patients are registered and “arrived”
  • Patients requiring assistance are provided assistance as needed
  • Keeps a clean work area to represent the professional image of Inland Imaging

• Prepares paperwork for patient exams in advance, except add-ons, and give the paperwork to appropriate modality

• Answer phones and assist callers

• Initiates loans and generates reports as requested by referring provider offices

• Burns patient exams and reports onto CD’s to be given to patients and referring provider offices

• Digitizes previous hard copy radiographic films to PACS system

• Locates and obtains previous related imaging for upcoming appointments, and uploading to PACS.

• Processes all the legal requests for Seattle locations.

• Schedules Prostate fusion Endo rectal coil MRI’s.

• Fills in and helps with the Patient Care Coordinator duties.

• Assists Technologists with injection procedures.

• Requests prior-op reports to see if the device that was put in is safe for us to do the procedures.

• Assists mammogram patients and escorts them to the changing room and exam room.

• Processes patient payments.

• Schedules walk-in patient exams

• Rotates to other shifts and locations as needed

• Performs other duties as assigned

General

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