General Manager - National Park Inn

## General Manager - National Park Inn Apply:
Mt Rainier National Park Inn:
Full time:
Posted Yesterday:
JR04307
** Compensation Amount:
** 78,250.00 USD Annual The General Manager is responsible for the direction of all National Park Inn team members in providing a consistently high standard of excellence in guest service, cleanliness, and product presentation.  This is a hands-on position that leads and inspires associates and supervisors daily.  The General Manager cultivates a team environment that focuses on guest hospitality and attention to detail.  

The General Manager motivates, participates and instills accountability to achieve the highest level of team performance.

Job Description:

** ESSENTIAL FUNCTIONS
*** Monitor, problem solve, and direct supervisors and employees to ensure efficient and safe completion of all daily hotel and retail tasks to maintain a clean, sanitized and well-organized operation.
* Train, on-board, and schedule staff.
* Maintain operation records such as schedules, payroll, deposits, and daily cash reports.
* Manage staff appropriately to enforce standards and minimize personnel conflicts.
* Completes daily cash reports, payroll, monthly inventories, employee required corporate training and yearly evaluations.
* Conduct regular pre-shift meetings with supervisors and front-line associates ensuring clear and direct communication for the shift.
* Attend and participate in National Park Service Periodic Evaluations, Public Health Inspections and Safety/Environmental meetings.
* Manage payroll and applicable site-specific budget.
* Ensure that cash controls standards are met in cash handling and safe accountability ensuring accuracy, organization and security.
* Ensure health and sanitation guidelines are followed and standards are consistently met in F&B units.
* Ensure strong attention in food presentation, portion controls, and quality of product.
* Work closely with the Retail Operations Manager to ensure gift shop stock levels are at a seasonal optimum to maximize revenue, and cleanliness of the operation.
* Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of hotel.
* Forecast and analyze sales, labor, and profit. Ensure compliance with established budget.
* Respond to customer inquiries and resolve customer complaints.
* Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.
* Notify Director of Operations and Park General Manager of all unusual events, circumstances or other safety/quality/guest issues.
* Act as Company’s point of contact with client.  Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
* Maintain awareness of safety issues and report them immediately to your manager.
* Performs such other related duties as directed or required.
** SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
*** High School Diploma/G.E.D. equivalent required. Management or related college degree strongly preferred.
* Two years restaurant and hotel experience required.
* National park hotel operations experience strongly preferred.
* Able to learn and use POS system including computerized cash register and credit card terminal.
* Possess Serv Safe Manager and MAST/TIPS certifications.
** PHYSICAL AND MENTAL REQUIREMENTS
*** Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height…