ServiceNow Architect

We are looking for a Service Now Solution Architect to design the end-to-end architecture for a Service Now ITSM Professional Plus and ITOM Professional Plus automation program

The architect will define solution blueprints across change risk scoring, service catalog automation, incident intelligence knowledge automation, integration orchestration, and operational runbook automation

The attached scope specifically calls for ITSM automation ITOM change risk scoring AI/ML driven incident routing predictive intelligence AI driven change risk prediction catalog orchestration and runbook automation

• Define the overall Service Now solution architecture across ITSM, ITOM, AI/ML automation workflow orchestration, catalog automation, and operational automation
• Architect ITOM-based change risk scoring using configuration data service dependencies historical change patterns and operational insights
• Design incident automation including MLbased autocategorization assignment resolution recommendations and SLAescalation automation
• Define service request automation patterns for provisioning, deprovisioning, software requests, equipment ordering, and cloud resource provisioning
• Design runbook automation for server restarts, log collection, patching workflows, and remediation
• Establish integration architecture with HR IAM identity platforms, monitoring tools, enterprise applications, and backend systems
• Provide technical governance design review architecture documentation and implementation guidance to developers and consultants
• Support knowledge automation architecture, including AI search, contextual recommendations, knowledge gap detection, and article creation

• Service Now ITSM architecture
• Service Now ITOM architecture
• Service Now CMDB Discovery Service Mapping and Change Management
• Service Now Flow Designer Workflow Integration Hub
• ITOM AIOps Event Management and operational automation
• Service Now AI Predictive Intelligence Now Assist concepts
• Secondary Skills
• HRIAM integration understanding for provisioning and deprovisioning
• ITIL process design across Incident Change Request and Knowledge Management
• Runbook automation and infrastructure operations knowledge
• Architecture documentation solution governance and design authority experience

• 12 years of IT experience
• 7 years of Service Now implementation experience
• 3 years in Service Now Solution Architect Technical Architect roles
• Experience in Service Now ITSM ITOM transformation programsil>
  
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  Preferred Experience:
  • 12 years of IT experience
  • 7 years of Service Now implementation experience
  • 3 years in Service Now Solution Architect Technical Architect roles
  • Experience in Service Now ITSM ITOM transformation programs
  • Qualifying Questions
  • Have you designed Service Now ITSM and ITOM solutions covering Incident Change Request Knowledge CMDB and operational automation
  • Have you implemented or architected ITOM based change risk scoring service mapping event correlation or AIOps driven remediation
  • Can you define solution architecture integration patterns technical design documents and guide developers through implementation
  Skills:

  Mandatory
  
  Skills:
  
  Service Now CMDB, Service Now ITOM-Discovery, Service Now ITOM-Service Mapping, Service Now ITSM