Business Systems Analyst; FACETS Membership

Role Description Consultant I Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

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UST is searching for an experienced Business Systems Analyst (BSA) - Membership with deep expertise in the Tri Zetto FACETS Membership platform, including Enrollment and Billing operations within a Healthcare Payer environment.

• Serve as the primary Business Systems Analyst and SME for FACETS Membership, Enrollment, and Billing initiatives
• Gather, analyze, document, and validate complex business and system requirements
• Analyze end-to-end Membership and Billing workflows to identify process improvements and optimization opportunities
• Conduct root cause analysis and solution assessments for complex business and system issues
• Develop business requirements documents, functional specifications, process flows, use cases, and data mapping documents
• Experience creating functional specifications, business rules, and system documentation
• Support FACETS implementation, migration, upgrade, and transformation initiatives
• Support User Acceptance Testing (UAT), defect triage, production validation, and post-implementation activities

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

• 10+ years of experience as a Business Systems Analyst or Business Analyst
• Minimum 5+ years of hands-on experience with the Tri Zetto FACETS platform
• Extensive Healthcare Payer domain experience
• Proven experience supporting complex FACETS implementations, regulatory mandates, and upgrade projects
• Required Skills:
• SME-level expertise in FACETS Membership, Enrollment & Eligibility, Billing & Premium Management, FACETS Front-End Functionality, FACETS Batch Processing, and FACETS Backend Data Models
• Strong understanding of Healthcare Payer membership lifecycle processes
• Advanced SQL skills with the ability to write complex queries for analysis, data validation, troubleshooting, and solution design
• Experience analyzing membership, enrollment, billing, eligibility, and premium-related business processes
• Strong requirements gathering, business process analysis, and solutioning skills
• Experience creating functional specifications, business rules, and system documentation
• Strong communication and stakeholder management capabilities
• Ability to bridge business and technical teams to deliver scalable solutions
• Key
  
  Competencies:
  
  Membership & Enrollment Domain Expertise, Billing & Premium Management Knowledge, FACETS Subject Matter Expertise, Complex SQL & Data Analysis, Requirements Elicitation & Documentation, Business Process Modeling, Solution Design & Validation, Stakeholder Management, Root Cause Analysis
• Preferred Qualifications:
• Experience…