Assistant Manager

Benefits

• Dental insurance
• Health insurance
• Paid time off

The application period will end on March 1st. Following this date, we will begin interviewing candidates for the position.

The Assistant Manager (AM) is responsible for ensuring that all departments and areas run efficiently, are consistently clean and friendly, and perform at a high level. The AM will be the on-site manager, handling the day-to-day operations of the entire club and effectively managing its employees and members. The AM must be sales-driven and hire and develop team members who will help the club achieve high sales levels with excellent customer service.

The AM will be a role model for the company s values and culture.

• Deliver exceptional gym member experience
• Oversee member experience within the gym and lead by example
• Provide and maintain the highest level of customer service to our members
• Provide effective decision-making regarding customer service issues to provide a positive member experience
• Ensure our members receive the best fitness experience by walking the gym floor and assisting members when needed
• Manages member feedback of gym

• Deliver exceptional team member experience
• Hire, train and schedule all gym-level staff
• Trains and develops front desk team members and/or frontline team members regarding all standard operating processes involving member acquisition and onboarding
• Manage and evaluate the performance of all gym team members
• Oversees team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline

• Facilitate and monitor company-wide initiatives
• Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order
• Effectively manages the operations of the gym, including managing gym-controllable inventory and assets
• Be an ambassador of your gym by promoting and staying aware of your gym's social media and digital presence
• Understands budgeting, inventory, payroll, labor management, and facilities maintenance
• Have business acumen that includes an understanding of the competitive landscape and community around the gym
• Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness

• Minimum of three years of management experience.
• Promotionally-oriented and have the ability to direct sales through company-required outreach programs
• Strong customer service orientation with proven results
• Understanding of performance metrics, including P&L, revenue, budgeting, inventory, payroll, cost controls, and facilities maintenance
• Excellent verbal and written communication skills
• Open, participative leadership style and drive for excellence
• Strong work ethic, integrity, and professional demeanor

40 hours per week (typical). The schedule will vary based on the time of year, staffing, and company needs. Some weekends, as needed.

The typical schedule will be 9 am - 6 pm, M-Th, and 9 am – 4 pm on Friday, with a one-hour break.

The schedule may vary, and shifts may include hours at any time the club is being operated.

Covering shifts if needed. Extra hours for events or projects.

The AM may also need to occasionally answer texts or phone calls on days off due to situational emergencies.