Project Manager, Program ​/ Project Manager, Operations Manager

Position Summary

The Project Manager is responsible for leading and managing projects to ensure that they are completed on time while being aligned with organizational goals, mission, vision, and values. The Project Manager ensures that all deliverables are met, progress is effectively tracked and made visible, and internal teams and external stakeholders are informed and engaged throughout the process. Specific projects may be related to system or program implementation, revising and modifying and existing program or system, or other projects that impact multiple departments and are critical to Greater Health Now strategy and performance excellence.

Working closely with the Finance team and Performance Improvement, the Project Manager serves as a liaison to ensure all data necessary to track and communicate progress goals is visible, updated, and accurate.

Reports to:

Sr. Director of People Systems and Culture

Dotted-line reports to: NA

Direct reports: NA

Exemption Status:
Non-Exempt

Job Level: Individual Contributor

• Utilizes professional project management methods and tools to help structure project goals and deliverables across multiple programs and departments
• Creates detailed roadmaps which organize resources to reach project goals
• Monitors the progress of deliverables outlined in the project
• Documents the process and actions taken throughout the project
• Manages the project budget to ensure good utilization of resources to achieve optimal results
• Identifies scope, schedule, and cost of current and future strategic projects
• Coordinates and leads project team meetings.
• Provides direction and support for project team members including coaching and delegation
• Fosters a collaborative and productive team environment
• Effectively communicates and defines project plans, goals, and deliverables
• Presents key metrics and organizational information to senior leaders and delivers professionally prepared reports
• Collaborates with Performance Improvement and Finance to create dashboards and keep contracts and project management systems updated with real‑time information
• Supports change management efforts by engaging stakeholders, coordinating communication and training needs, and promoting adoption of new systems, programs, or processes.
• Identifies, tracks, and escalates project risks, issues, barriers, and decisions needed to keep projects on schedule and aligned with organizational priorities.
• Acts as the primary point of contact for all project‑related communications
• Works directly with system or program vendors to coordinate support and needs from the project team

TRUST – Firm belief in the reliability, truth, ability or strength of someone or something. Connection to Integrity, Transparency.

COLLABORATION – Work jointly in a safe, friendly, and fun atmosphere. Connection to Communication, Teamwork, Relationships.

INNOVATION – Take risks and create new solutions. Connection to Continuous Improvement, Agility.

QUALITY – Provide excellence in services, processes and outcomes. Connection to Continuous Improvement, Initiative.

ACCOUNTABILITY – Willingness to accept responsibility for actions. Connection to Commitment, Attitude, Respect.

LEADERSHIP – Proving motivation to act towards achieving a common goal. Connection to Initiative, Servant Leadership.

• Associate’s degree or equivalent experience, Bachelor’s degree in Business, Project Management, or related field preferred.
• Solid organizational and time‑management skills; consistently delivering on established schedules, guidelines, protocols, and deadlines
• Project Management Professional (PMP) or equivalent certification required

• A minimum of two years’ experience in a project or system implementation role preferred
• Previous experience in a non‑profit or social services setting preferred

• An understanding of risk management principles and techniques to handle project changes seamlessly
• Solid organizational and time‑management skills; consistently delivering on established schedules, guidelines, protocols, and deadlines
• Proficiency in…