Branch Manager/Team Leader
Job in
Kennewick, Benton County, Washington, 99338, USA
Listing for:
Gesa Credit Union
Full Time
position
Listed on 2026-08-24
Job specializations:
-
Management
Client Relationship Management, Operations Management, General Management
Salary/Wage Range or Industry Benchmark: 34.6 - 57.67 USD Hourly
USD
34.60
57.67
HOUR
Job Description & How to Apply Below
Branch Manager/Team Leader
South Kennewick
- Kennewick, WA 99338
Overview
Salary Range $34.60 - $57.67 Hourly Level Management Position Type Full Time
- Hourly Education Level High School Category Retail Banking
Description
Take a leap and join our team!
At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
Get to know us:
About
- Gesa Credit Union
Role
Summary:
The Branch Manager/Team Leader is responsible for all operational oversight and delegation, direct and indirect supervision of all full-time equivalency (FTE) within the branch, budget and effective cost management, and overall performance of the branch. This position will oversee an Assistant Branch Manager/Team Leader in their branch. They are also proactively engaged in business development activities in the community. The Branch Manager/Team Leader is a coach and mentor to team members and uses their exceptional member service and senior experience to onboard all new team members in the branch.
Additionally, the Branch Manager/Team Leader can fluidly transition between tasks assisting members and supporting the branch as a Member Service Associate (MSA), Sr. MSA, Personal Financial Representative (PFR), Sr. PFR, and Assistant Branch Manager/Team Leader. The Branch Manager/Team Leader is excellent at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods. Team members assigned to this position have the substantial responsibility of developing, mentoring, and training Assistant Branch Manager/Team Leaders to be successful and effective leaders within the credit union.
What You Will Be Doing:
Provide exceptional member service to all whom we serveSolve problems, take ownership of member concerns, provide prompt resolutions, and provide timely follow-up on concerns and resolutions when necessaryHave a core understanding of financial literacy, products, and services and be able to fluidly converse with membersDemonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and proceduresOffer appropriate products and/or services to deepen member relationships and refer to other expert team members and/or departments as appropriateMake outbound calls to members for the purpose of establishing, growing, and nurturing member relationshipsEnsure branch equipment is always working properly and promptly acts when equipment is malfunctioningProactively engage in business development activities in the community that contribute to branch and organizational goals. Participate in outreach activities to strength community relationships.Responsible for the oversight of the branch budget and cost managementResponsible for managing the overall branch performance and profitabilityFluidly transition between tasks as an MSA, Sr. MSA, PFR, Sr. PFR, Assistant Branch Manager/Team Leader, as necessaryReview documents and transactions prepared by team members to ensure they accurately adhere to regulations and credit union policies and proceduresOversee scheduling, interviewing, hiring, the progressive action disciplinary process, and perform timely team member performance appraisalsDesigns comprehensive and individualized leadership plans to ensure continual growth and clear expectations of the Assistant Branch Manager/Team Leader.In partnership with the Assistant Branch Manager/Team Leader, onboard, train, and mentor new branch team membersIn partnership with the Assistant Branch Manager/Team Leader train team members to broaden their understanding of financial literacy, products, and services.In partnership with the Assistant Branch Manager/Team Leader hold team members accountable to the expectations as outlined in their job descriptions. Take timely action upon the corrective and progressive disciplinary action processResponsible for overall branch safety and security policies. Ensures strict adherence to safety policy and procedure.Understands, discusses, and opens business accounts, deceased-owner accounts, and other complex accounts and distributionsDiscusses, gathers, and works with the member and appropriate department(s) to open and maintain specialty accounts such as Trusts, UTMAs, Estate Accounts, Representative Payee, Attorney-in-fact, Durable Power of Attorney, etc.Understands and completes branch audits and certificationsAssist non-members with…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
