Sr Production Supervisor

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest high‑speed Internet & cable providers. CTDI has over 14,000 full‑time U.S. employees in more than 60 world‑class U.S. operations and a global footprint with more than 20,000 employees worldwide.

The Senior Production Supervisor coordinates and assigns the activities of production workers, ensures production targets are met, maintains quality standards, and drives P&L results. This position supervises production operations within an assigned area or during assigned shifts.

• Supervises workers that operate production machinery, assemble items, perform quality control, or package goods for shipment.
• Schedules and assigns tasks to workers, troubleshoots issues, and implements improvements to increase efficiency and productivity.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Delivers clear and concise information during shift transition meetings, ensuring the next shift is prepared for success.
• Provides the next level of support for escalated issues during work shifts.
• Maintains consistent production quality by monitoring departmental performance metrics.
• Communicates effectively with management and customers to ensure SLAs are met and issues are promptly resolved.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Assists in P&L forecasting and analysis, alongside labor planning and scheduling.
• Prepares and administers daily performance feedback and reporting as required.
• Coordinates the flow of work through the department and ensures that the department has sufficient levels of inventory to meet demand and is staffed appropriately.
• Provides training, motivation, and support to employees regarding company and departmental procedures, development opportunities, and departmental processes.
• Ensures compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

• 4‑5+ years of leadership experience, preferably in a high‑volume production environment.
• Capable problem‑solving skills and decision‑making capabilities, demonstrating a strategic approach with a focus on achieving results and fostering continuous improvement.
• Detail‑oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong leadership and interpersonal abilities, demonstrating effective verbal and written communication.
• Capacity to engage with customers in a professional manner.
• Strong computer skills, including proficiency in Microsoft Office.
• General knowledge of OSHA standards.

• 5‑7+ years supervisory/management experience in a high‑volume production environment required.
• Technical degree or certification strongly preferred.

• Previous experience working in a high‑volume distribution, manufacturing, technical service (testing and repair) or forward logistics operation a plus.
• Supervising temporary staff.
• Experience working with UKG and Kronos.
• Ability to develop and articulate a clear strategic vision.

• Associate degree preferred or equivalent years of hands‑on experience.

• Warehouse environment.

• Weekly pay every Thursday.
• Monthly incentive bonus.
• Positive, team‑oriented, inclusive workplace.
• Health insurance.
• Vision insurance.
• 401(k).
• Life insurance.
• Disability insurance.
• Employee assistance program.
• Flexible spending account.

• United States (required).
• Must be 18 years of age.

CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years.

Equal Opportunity

Employer:

CTDI is an equal‑opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.