Customer Service Representative

Position Purpose

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship‑building, and sales support. This role engages directly with walk‑in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer‑focused, tech‑savvy, and aligned with our ‘Make Money and Have Fun!’ culture, with opportunities for growth in sales or management.

• Provide outstanding service by handling inquiries and complaints via phone, email, and in‑person.
• Provide product information, resolve issues efficiently, and maintain accurate customer records.
• Engage walk‑in customers with exceptional counter sales support and collaborate with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manage phone inquiries professionally, process transactions in the ERP system, and contribute to sales growth by identifying new opportunities.
• Uphold company values, ensure compliance, and use bilingual (English/Spanish) skills to enhance customer experience and expand reach.
• Coordinate with internal teams—sales, drivers, and warehouse—to deliver excellent customer service, supporting business growth and operational efficiency.

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team‑oriented, safety‑conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the ‘Make Money and Have Fun’ culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Passes background checks and drug screening.
• Bilingual (English/Spanish) preferred.

• Proven sales and customer support experience.
• Strong communication, presentation, and active listening skills.
• Skilled in multitasking, prioritization, and time management.
• Proficient in CRM and ERP systems for tracking and transactions.
• Effective problem‑solving and collaboration across departments.
• Strong product knowledge and interest in building materials.
• Analytical mindset with ability to interpret sales data.
• Committed to continuous learning and professional growth.

A high school diploma or equivalent is required.

Associate’s or bachelor’s degree in communications or business management.

1‑2 years of customer service experience.

• Customer Focus – Builds strong relationships and delivers personalized service.
• Effective Communication – Clear, professional verbal and written interactions.
• Sales Acumen – Identifies opportunities and drives business growth.
• CRM & ERP Proficiency – Manages customer data and transactions efficiently.
• Team Collaboration – Works cross‑functionally with sales, logistics, and warehouse teams.
• Problem Solving – Resolves issues with strategic thinking and empathy.
• Time Management – Prioritizes tasks in a fast‑paced, deadline‑driven environment.
• Innovation & Learning – Adapts quickly and embraces continuous development.
• Trust & Integrity – Demonstrates reliability and alignment with company values.
• Cultural Fit – Embodies the ‘Make Money and Have Fun!’ mindset.

• Base salary: $20.00 – $25.00 per hour.
• Weekly or bi‑weekly pay.
• Discretionary bonuses and performance‑based bonus programs.
• Commission opportunities for sales.
• Car allowance and automobile/fuel program available.
• Reimbursement for travel expenses in accordance with company policy.
• 401(k) with company match and Employee Stock Purchase Plan.
• Paid time off: vacation, sick, volunteer, holidays, birthday, floating holidays.
• Medical, dental, vision coverage.
• Flexible spending accounts and company‑paid life and short‑term disability.
• Optional long‑term disability and additional life insurance.
• Safety program bonuses for drivers and employee referral bonus program.

SRS Building Products – Kennewick, WA 99336

As an Equal Employment Opportunity employer, SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to race, color, creed, religion, national origin, sex, gender identity, age, disability, veteran status, marital status, genetic information, or any other protected characteristic, in accordance with applicable federal, state, and local EEO laws.