Field Service Technician Copiers & Printers; Digital Imaging Equipment at Canon U.S Inc.

Overview

Field Service Technician I Copiers & Printers (Digital Imaging Equipment) – Canon U.S.A., Inc. – Kennewick, WA. This is a daytime, customer-facing role requiring professionalism, reliability, and technical skill, focused on on-site service for Canon-supported copiers, printers, and imaging equipment.

Job Title: Field Service Technician I Copiers & Printers (Digital Imaging Equipment)

Job : 33447 |
Type: Full-Time | # of Openings: 1 |
Category: Field Service

In this position, you’ll be accountable for:

• Providing on-site maintenance, diagnostics, and repair of copiers, printers, and MFPs in line with Canon’s Service and Parts Standards.
• Identifying and reporting product failure trends and serviceability issues to management, with accurate documentation.
• Maintaining up-to-date technical information, Field Service Reports, Expense Reports, and Canon property.
• Meeting customer needs by delivering efficient, responsive, and accurate maintenance in the field, shop, or on-site.
• Delivering high levels of customer satisfaction through clear communication and dependable support.
• Ensuring machines perform reliably and supporting your team in reaching branch/district performance targets.

Please note:

this is a customer-facing role and may require compliance with customer policies and COVID-19 related measures.

• Hold a High School diploma or equivalent experience.
• Basic understanding of internet environments and ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver’s license and acceptable driving record).
• Must take all necessary steps to obtain security and/or other clearances required by customers to enter premises.
• Physical ability to lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).

Anticipated hourly rate: $21.50 - $31.74. This role is eligible for a transportation allowance.

Canon U.S.A., Inc. is a leading provider of imaging solutions to the United States and to Latin America and the Caribbean. Canon’s Kyosei philosophy emphasizes social and environmental responsibility.

Competitive compensation and benefits, including medical, dental, vision, 401(k), discretionary profit and success sharing, educational assistance, recognition programs, vacation, and more. A more comprehensive list is available on our Careers site.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You must be legally authorized to work in the United States. The Company will not sponsor visas. All applicants must reside in the United States at the time of hire.