Service Technician Field

About us.

Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at

With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives as applicable to certain positions.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances (as applicable).
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements as applicable to certain positions.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

The Field Technician participates in the inspection, testing, diagnosis, and repair of heavy-duty mining equipment by using critical thinking skills, strategies and by applying fundamental knowledge of heavy-duty equipment operations, components and their interrelationships while working with safety as a top priority.

Field Technicians also engage in the development and application of strengthening and maintaining customer relationships and satisfaction.

Onsite

Rotational shifts - 14 days on and 14 days off (day and night sift)

• Perform equipment service, troubleshooting and repairs.
• Work on surface and underground Epiroc equipment.
• Conduct machine audits/inspections as required.
• Read and interpret electrical and hydraulic schematics.
• Develop and maintain a positive customer experience.
• Daily time entry and technical reporting as required.
• Daily shift reports.
• Participate in company training opportunities.
• Work within and promote a supportive and innovative team culture.
• Work includes travel to multiple sites and flexible hours including some weekend work.
• Some travel out of province may be required.
• Actively participate in continuous improvement initiatives.
• Perform other relevant tasks and duties as assigned by the manager.

• Heavy Duty Equipment Technician certificate/Licence.
• Possess a valid vehicle driver’s licence.

• Minimum two to three (2-3) years of related experience within the mining industry.

• Resourceful with demonstrated troubleshooting and problem-solving skills.
• Self-motivated and driven to achieve customer satisfaction targets.
• Demonstrated ability to be flexible and adaptable in exercising judgment in a changing environment and to manage competing priorities.
• Strong attention to detail.
• Organizational and time management skills.
• Excellent communication skills both verbal and written.
• Good computer-based skills (i.e., emails, service reports.).
• Willingness to travel and to go on…